Artificial intelligence (AI) has the potential to create efficiency opportunities within contact centres, claims management and the back office for both customer and employee experiences.
The Genesys Cloud™️ platform, powered by Amazon Web Services (AWS), includes generative AI technologies that can help to personalise experiences and optimise self-service. The technology can reduce stress on frontline employees by automating administrative tasks and surfacing knowledge so they can better serve customers.
The result is better business outcomes for the policyholder and the insurance agent.
