Forrester research report

The Forrester New Wave™: Conversation Automation Solutions, Q3 2022

Genesys featuring Exceed.ai named a leader with the highest score possible and highest score in the strategy category among all evaluated vendors

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Conversation automation solutions enable sales and marketing teams to automatically engage, qualify, nurture and schedule meetings with leads by using AI-powered virtual assistants and chatbots.

Genesys is positioned as a leader in The Forrester New Wave™: Conversation Automation Solutions, Q3 2022. Forrester evaluated the emerging market of conversation automation solutions (CAS) and identified 10 of the most significant providers in the category.

According to the Forrester report, the B2B CAS market is evolving as marketing organisations modernise. The CAS market is fast-moving and fueled by innovation, investment in R&D, and rapid development.

Get the full report to see how Genesys scored in 10 criteria and is positioned as a Leader in this Conversation Automation Solutions evaluation. You’ll get:

An independent analysis of conversation automation solutions providers
Key conversation automation market trends
Insights on what to look for in a conversational AI solution

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.