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Redefining insurance experiences

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Insurance customers want to trust insurers. Adapting to evolving customer preferences, such as the use of digital channels and self-service options, often poses hurdles. But addressing these challenges is critical in enhancing satisfaction and loyalty in an increasingly competitive market.

Innovative technology presents a solution to these challenges. Download the ebook to see how five insurance providers leverage Genesys to:

Increase ROI
Reach record call volume without adding staff
Improve customer and employee experiences
And much more

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.