What is good (and bad) customer service in 2019?

Asia Pacific Consumer Research Report

The Genesys “What is GOOD (and BAD) customer service in 2019” Research reveals key success factors for providing good customer experience across the Asia Pacific region’s diverse markets. Based on findings drawn from over 8000 consumers across ten countries in the region, the report highlights key components– such as response times, operator experience, and use of automation technologies like chatbots – that can make or break customer satisfaction in the omnichannel age.

Download the report to find out:

  • Which channels APAC consumers find most effective for resolving their issues, and why.
  • The three major CX turn-offs that can literally bring customers to tears.
  • Why 52% of APAC consumers are open to customer service from bots – and where automated options don’t always work.
  • The markets where consumers are more likely to pay extra for premium customer service – and those which expect it at no additional cost.
Apac good bad customer service report 1

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