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Narayana Health Transforms Patient Experience with Genesys Cloud The Genesys Cloud experience orchestration platform enables Narayana Health to handle 50,000 calls daily, ensuring timely and personalised patient care Genesys®, a global leader in AI-powered customer experience orchestration, today announced that Narayana Health, one of India's premier healthcare providers, has revolutionised its patient experience by deploying the Genesys Cloud™ platform. By implementing Genesys Cloud, Narayana Health has significantly enhanced its capability to manage patient interactions across its extensive network of hospitals and clinics, which serves over 4.2 million patients annually. This state-of-the-art platform now enables the healthcare provider to efficiently handle over 50,000 calls per day, ensuring seamless and end-to-end patient journeys. In its ongoing mission to deliver high-quality healthcare to the masses, Narayana Health faced the challenge of navigating legacy systems and siloed platforms that lacked an integrated customer experience offering. Additionally, it needed to effectively manage a network of diverse partners operating on disparate systems and ensure efficient communication for troubleshooting during downtimes. The implementation of the Genesys Cloud platform by Narayana Health addressed these challenges by providing a unified view of all customer interactions. This integration led to a significant reduction in average handle times by approximately 15%, enabling faster response times by agents and greatly improving operational efficiency and patient satisfaction. Moreover, the cloud-based Genesys platform offered robust scalability and flexibility, seamlessly accommodating Narayana Health’s expansion needs. "Our strategic decision to deploy Genesys Cloud has profoundly enhanced our patient interactions and overall service delivery, proving to be a pivotal factor in our success within the competitive healthcare industry. We chose Genesys as our partner due to its industry-leading reputation, comprehensive feature set, and proven track record. Most importantly, Genesys distinguished itself by meeting our specific requirements and delivering a unified solution that has transformed our ability to elevate the patient experience and provide exceptional care, all while utilising minimal IT resources," said Dr Ashish Bajaj, Chief Marketing Officer at Narayana Health. To address the need for innovation and rising customer expectations, Narayana Health enhanced its capacity and scalability. It consolidated its contact center systems and successfully reduced technical debt and achieved significant cost savings through the unified cloud architecture and open platform of Genesys Cloud.  Additionally, the Genesys comprehensive analytics, predictive routing, and reporting tools provided valuable insights into patient interactions and operational performance. Overall, the implementation of Genesys Cloud has improved efficiencies, offered unified insights, and continues to drive enhancements in patient care. Raja Lakshmipathy, Vice President and Managing Director of Genesys, India & SAARC said, "The essential role of healthcare services and the growing importance of delivering effective patient care necessitate technological partnerships that prioritise the human element. Together, we are pioneering new ways to orchestrate experiences with a more focused patient-centric approach. Genesys is committed to supporting Narayana Health's transformative journey, redefining how patients experience high-quality, personalised, and seamlessly accessible healthcare services." Narayana Health's partnership with Genesys is part of its broader vision to leverage cutting-edge technology to enhance healthcare delivery in India. The implementation of Genesys Cloud has streamlined Narayana Health’s workflows and patient care, while also advancing its sustainability goals by reducing energy consumption and paper waste. Future growth possibilities include chatbots that connect patients to care coordinators for complex queries and specialised services. By prioritising patient-centric innovations, Narayana Health aims to set new benchmarks in the industry and inspire other healthcare providers to adopt similar advancements. About Genesys  Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit https://www.genesys.com/en-sg. ©2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCXNow and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Manali Pattnaik Director APAC Communications, Genesys manali.pattnaik@genesys.com +65-8321 7924

New Genesys Report Unveils Generational Shifts in Customer Experience Preferences in ANZ Price and quality rank as most important across all generations when they are considering purchasing a good or service Gen X and boomers want their problems solved completely, while millennials want clear and effective communication about their issues or concerns during interactions, and Gen Z cares most about clear and transparent policies and procedures Phone, email and in-person customer service are most important across all generations While scepticism remains amongst older generations, most employees see the opportunity in Artificial Intelligence (AI)  Genesys®, a global cloud leader in AI-powered experience orchestration, announced the release of a new research report, “Generational dynamics and the experience economy.” The report delves into the intricate dynamics of four distinct generations — Generation Z, millennials, Generation X and boomers — to help businesses understand the evolving preferences and needs of today’s consumers and workforce. From varying attitudes toward AI adoption in the workplace, to differing expectations for customer service personalisation, to preferences for communication channels and brand values, the report’s findings emphasise the complexity for organisations to orchestrate experiences that meet diverse sets of needs effectively. Key Australia & New Zealand Findings from the study include: Great customer service means different things to different generations Gen X and boomers ranked ‘solves my problem or addresses my concern completely’ as the most important consideration when interacting with customer service (83%). In comparison, millennials care most about ‘clear and effective communication about their issue or concern during interactions’ (73%) and Gen Z want ‘clear and transparent policies and procedures’ (68%). Clarity and completeness matter across Generations. Businesses should ensure that customer service personnel understand how to orchestrate exceptional service, with clear, open communication throughout the customer journey. Survey Reveals diverse customer preferences for service interactions but phone, email, and in-person remain top choices Based on preference for the type of customer service interactions, boomers care most about in-person (82%) followed closely by phone (80%). Gen X ranked phone, email and in-person as equally important (65%). Interestingly, phone shifts down in the rankings for millennials and Gen Z, who opted for in-person (60%) and email (67%) as their most preferred interaction styles. This does not discount the importance of other forms of interactions; for example, text/SMS was fairly consistent across generations, ranking between 36% at the lowest (boomers) and 51% at the highest (Gen Z). Emerging customer service interactions build momentum among young people Webchat, mobile in-app/self-service chats, and SMS communications were revealed to be gaining favour among younger Gen Z and millennials, with roughly half (52%, 44% and 45% respectively) opting for those. This drops off significantly for ANZ boomers, especially compared to the rest of APAC, as they showed particular resistance to in-app chats (13% versus 19% in APAC) and messaging apps (11% versus 20% in APAC). Phone, email and in-person interactions remain foundational areas businesses need to get right when handling customer service interactions, regardless of generation. However, emerging types of communication may be more impactful for certain demographics. Price and quality are universal, followed closely by brand reputation Price and quality ranked as the most important factors for every generation when they were considering purchasing a good or service. boomers were the most likely to cite price (86%) followed by millennials (85%), Gen X (81%) and Gen Z (78%). boomers were also most likely to cite quality as a top factor (84%) followed by Gen X (83%), millennials (80%) and Gen Z (78%). Brand reputation was an important factor for all generations, particularly Gen Z and millennials (67%). Interestingly, promotions and discounts were almost as important as price and quality for Gen Z (a close 75 %), indicating that brands can look to reach this audience through well-planned offers (assuming that the product remains of high quality). Reputation still matters for prospective employees across generations Boomers and Gen X ranked employer reputation as their most important consideration (89%) when thinking about a prospective employer, with millennials and Gen Z also ranking it highly (79%). Millennials placed ‘opportunity to work autonomously and make key decisions related to my role’ and ‘has core values that align with my own’ as slightly more important than reputation (both tied at 83%). Compensation and benefits are not to be overlooked, as all generations ranked this factor highly: 77% Gen Z, 80% millennials, 84% Gen X and 91% boomers. To attract top talent, business leaders should consider focusing on the company’s public perception and ensure that compensation and benefits are market-competitive. Boomers remain sceptical of AI, whereas most see opportunity Gen Z (23%), millennials (20%) and Gen X (22%) said AI would ‘replace some aspects of my job but create new opportunities’. [27] This is a stark comparison to just 7%  of boomers perceiving it this way, and 36 % stating it’ll have little or no impact. Despite this, the majority in each generation agree that it will not completely replace their job. While most see opportunities in AI adoption, older generations remain cautious. Employers should be cognisant of this when implementing new AI-driven processes and systems. Mark Buckley, Vice President, Australia & New Zealand at Genesys, said: “Our latest research highlights the universal commonalities across generations, namely that price and quality matter significantly when it comes to customers' purchasing decisions. It also reveals nuanced generational differences in customer experience preferences. Whether it's addressing the desire for comprehensive problem-solving among Gen X and boomers, providing clear communication for millennials, or ensuring transparent policies for Gen Z, successful experience orchestration is key in delivering exceptional customer service across all age groups." In a time when remarkable experiences are expected — whether a large global enterprise or small, local business — the report underscores the transformative power of delivering on the unique expectations and perspectives of each generation to foster long-term loyalty and business growth. To learn more about what’s driving today’s consumers and employees, read the full global report, “Generational dynamics and the experience economy” here. Methodology Genesys commissioned Savanta, Inc., to conduct a global survey of nearly 13,000 adults across five global regions and 21 countries, which was fielded during February and March 2024. The survey explored their expectations, perceptions and experiences as both consumers and employees. The above findings reflect insights from Australia and New Zealand respondents with a sample size of more than 700 consumers and 360 employees. About Genesys Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Media Contacts Manali Pattnaik Director APAC Communications, Genesys manali.pattnaik@genesys.com +65-8321 7924

Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired EquiVista by Lighthouse Works delivers a more accessible interface for Genesys Cloud® Now available exclusively on the Genesys AppFoundry®, the application enables organisations to create contact centre jobs for the blind and visually impaired Genesys®, a global cloud leader in AI-powered experience orchestration, and Lighthouse Works, a business process outsourcing organisation (BPO), are partnering to help increase global career opportunities for individuals who are blind or visually impaired (B/VI). Together, the companies are delivering an accessible experience orchestration solution any organisation can deploy to empower B/VI individuals in the contact centre workforce. According to the World Health Organisation, at least 2.2 billion people globally have a near or distance vision impairment. In Australia, just 24% of people who are blind or visually impaired are fully employed, as reported by Vision Australia. To increase job opportunities for this underrepresented community, EquiVista by Lighthouse Works is available now only on Genesys Cloud. The launch of EquiVista advances the commitment of both Lighthouse Works and Genesys to support underserved populations through a people-centric approach to innovation. Building on the experience of Lighthouse Works on Genesys Cloud, this new application equips organisations all over the world with a simplified user interface that can be tailored for individuals aligned with their visual abilities. EquiVista incorporates Jobs Access with Speech (JAWS) screen reading software to create more efficient workflows through automation, enabling B/VI individuals to use Genesys Cloud to seamlessly engage with customers. The solution provides organisations with: The ability to automate repetitive behaviours. Streamlined workflows for improved efficiency. Hotkey support for simplified control. The ability to comply with federal and international regulations including Web Content Accessibility Guideline (WCAG) 2.2 level AA conformance standards. Granular user interface customisation allowing each agent’s desktop to be adapted to their abilities. EquiVista comes at a time when technology and accessibility are at the forefront of global business strategies. According to Forrester, 62% of respondents in North America, 55% in Europe and 63% in Asia report a top-down commitment to accessibility at their organisations with the work actually happening to deliver on those commitments. Several global initiatives on the horizon are focused on removing barriers for disabled individuals, making the availability of EquiVista in the customer experience market even more timely. The 2030 Agenda for Sustainable Development adopted by the United Nations General Assembly includes 17 sustainable development goals designed to transform the world and ensure the inclusion of persons with disabilities by 2030, with an emphasis on employment and education. And as part of the 2024-25 Budget announcement from the Australian Government, it was announced that from July 2025 a number of measures will improve employment and career outcomes of people with disability, injury or illness, focusing on assisting people with disability to find and maintain sustainable employment. Commenting on the news: “We introduced EquiVista in partnership with Genesys to help level the playing field for the visually impaired workforce,” said Kyle Johnson, CEO and president of Lighthouse Works. “With this technology, organisations have a massive opportunity to increase their impact and contribute to a more equitable world by providing more inclusive workplace environments and career advancement opportunities for this underrepresented population.” “We’re on the cusp of AI development that will remove technology and business barriers” said Chris Lewis, telecoms industry and accessibility analyst and founding director of Lewis Insight. “The partnership between Genesys and Lighthouse Works is a great example of opening up employment and customer experience opportunities for many formerly excluded individuals.” “Technology has a powerful role to play in aiding disabled people,” said Olivier Jouve, chief product officer, Genesys. “The Genesys Cloud platform was designed to be flexible and empower organisations to adapt it to the needs of their business, making what’s possible in the employee and customer experience limitless. In helping to create life-changing opportunities for the blind and visually impaired, this partnership between Lighthouse Works and Genesys is a testament to what can be achieved when empathy is at the heart of the experience.” Committed to using its products for the betterment of others, Genesys has a goal to touch over 100 million lives of people in need each year by helping nonprofits use its products for good by 2030. All proceeds from purchases of EquiVista will go directly to Lighthouse Works in support of blind and visually impaired career opportunities. For more information about the application, visit the EquiVista by Lighthouse Works Genesys AppFoundry® Marketplace listing. About Lighthouse Works Lighthouse Works is a business solutions outsourcer employing hundreds of team members across the United States, with more than half having varying degrees of visual impairment. With an agent churn rate more than five times lower than the industry average, the company was responsible for six out of 10 new jobs created among National Industries for the Blind (NIB) and NIB-associated agencies in 2023. This success is built on an integration between the Genesys Cloud™ platform and Job Access with Speech (JAWS) screen reading software that creates more efficient workflows through automation, along with the development of EquiVista.  About Genesys  Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. ©2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Visit  www.genesys.com/en-sg. Media Contact Manali Pattnaik Director APAC Communications, Genesys manali.pattnaik@genesys.com +65-8321 7924

06/12/2024 Genesys Announces Strong First Quarter Fiscal Year 2025 Business Momentum Genesys Cloud continued substantial growth, surpassing $1.5 billion ARR for the quarter Genesys®, a global cloud leader in AI-powered experience orchestration, today reported the results for the first quarter of its fiscal year 2025 (Feb. 1 – April 30, 2024). On the heels of a company record-setting fiscal year 2024, the Genesys Cloud™ platform continued its strong momentum, exceeding $1.5 billion annual recurring revenuei for the first quarter, growing more than 40% year-over-year. Notably, Genesys Cloud new bookings from standalone AI products were up over 2X year-over-year in the first quarter, including its largest ever seven-figure AI annual contract value (ACV) win as part of a large customer experience (CX) transformation with a community service and wellbeing organisation. As of the end of the first quarter, more than 40% of nearly 6,000 Genesys Cloud customers, including Coca-Cola Bottlers’ Sales and Services (CCBSS), PureGym, Beyond Bank and many more, are using the platform’s AI capabilities to deliver loyalty-building, highly personalised experiences for their customers and employees. Customer demand for the Genesys Cloud platform’s best-in-class AI — spanning conversational, predictive and generative capabilities — has been driven by the company’s consistent delivery of innovations to help businesses address real problems and drive results. This pace of innovation has been fuelled in part by a more than $300 million investment in Genesys Cloud research and development during the 12-month period that ended April 30, 2024. “This strong first quarter continued our impressive track record of growth as we make bold moves to help our customers achieve increased loyalty and revenue,” said Tony Bates, chairman and CEO of Genesys. “Through Genesys Cloud and our industry-leading AI, we’re paving the way for a future where universal orchestration can transcend customer-facing activities across the front and back offices, enabling organisations to reimagine the contact centre, customer and employee experiences, and their business overall. With our unmatched experience orchestration capabilities and clear vision forward, our customers have confidence that Genesys will prepare them for a new era of AI.” First Quarter Fiscal Year 2025 Business Highlights The average number of unique agents for each of the top 50 Genesys Cloud customers increased to nearly 10,500, a more than 20% increase year-over-year. Genesys had strong profitability during the quarter, continuing to deliver high 20s Adjusted EBITDAii Genesys sustainability practices helped influence more than $55 million in new and sustained business during the first quarter. An average of more than 54.5 million conversationsiii were orchestrated daily on the Genesys Cloud platform, reaching nearly 5 billion total conversations during the quarter, a 60% year-over-year increase. The number of words transcribed by Genesys Cloud Speech and Text Analytics surpassed 1 trillion during the 12-month period that ended April 30, 2024. Genesys continued to deliver on its reputation for reliability with an uptime of 99.999%, equivalent to less than 90 seconds of downtime for the entire Genesys Cloud platform during the quarter. Following the completion of the acquisition of Radarr Technologies, Genesys has made Radarr public social media capabilities available on the Genesys AppFoundry® Marketplace, giving organisations deeper customer insights and new channels in which to engage. Genesys was recognised as a Leader in the IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessmentiv for the expansive conversational and generative AI capabilities of Genesys Cloud AI. Genesys continues to foster a strong sense of inclusion across its global workforce, achieving a score in the high 80s for employees’ feelings of belonging within the organisation. Innovating for the Future Focused on helping companies transform how they do business now and in the future, Genesys continues to deliver innovation that enables customers to drive more value from Genesys Cloud. Continuing the success of a strong first quarter, the company announced significant new capabilities, collaborations and milestones in May 2024, including: The launch of Genesys Copilots, Virtual Agents, a Modern Agent Desktop and Empathy Detection for Genesys Cloud to empower organisations to unleash the next era of customer experiences, grounded in a strong AI-human partnership. The availability of native journey management capabilities to the platform, an integral element for companies to deliver AI-powered experience orchestration. Most recently, Genesys and ServiceNow announced a strategic partnership and unveiled Unified Experience, a turnkey, AI-powered solution, making it easier for organisations to further transform customer and employee experiences through native integration between the Genesys Cloud platform and ServiceNow Customer Service Management. Committed to contributing to a better future for the planet by helping organisations innovate with a sustainable AI-powered platform, Genesys announced that the operations of Genesys Cloud are now carbon neutralv— a milestone achieved in part by the company’s expansion of customer access to more energy-efficient cloud services through use of Amazon Web Services (AWS) and investment in carbon credits with Rubicon Carbon to cover residual emissions. Delivering the Future of Experiences Around the World Genesys Cloud is recognised around the world for its innovative AI, automation and digital technologies, as highlighted by its extensive recognition by G2 as a Leader for Enterprise Contact Cent across North America, Latin America, Europe and Asia based on authentic, timely reviews from real users. Available in 20 AWS Regions, the Genesys Cloud platform is well positioned to enable organisations of all sizes around the world to scale their customer experiences. Globally, Genesys continued to gain momentum across various industries during the quarter, including over 65% year-over-year revenue growth from the healthcare sector, over 50% year-over-year revenue growth from the retail sector and nearly 50% year-over-year revenue growth from the financial services sector. Highlighted new and expanded customers include: Asia Pacific Carnival Japan, the world’s most iconic cruise brand, operates as the Japan office for Princess Cruises. It has implemented Genesys Cloud in its contact centres to significantly enhance the customer experience by providing robust support for cruise booking and inquiries related to cruise applications. Western Sydney University (WSU), one of Australia’s leading higher learning institutions, ranked in the top 250 universities globally and the Genesys CX Achiever 2024 winner, tapped Genesys Cloud AI-powered experience orchestration capabilities to improve the number of touchpoints with its students through messaging, SMS and WhatsApp channels. It improved its voice abandonment rates by 90% and achieved a 65% improvement in average speed of answer, leading to more positive and seamless student experiences. Kiwibank, the largest New Zealand-owned bank, and the winner of Genesys CX Innovator Award 2024, deployed a Genesys voicebot to achieve a 28% decrease in abandonment rates, while improving business efficiency by automatically routing queries requiring escalation to the right agent for resolution. By implementing Genesys Cloud AI capabilities, Kiwibank improved its digital and voice-based self-service. It implemented the Genesys voicebot within four months and witnessed a 19% reduction in average handle time and a 27% decrease in transfer rates. Beyond Bank, one of the largest customer-owned banks in Australia serving over 300,000 customers, adopted the Genesys Cloud AI-powered experience orchestration platform to revolutionise its employee and customer experiences, resulting in bank agents being trained 50% faster and improvements in customer satisfaction scores. After activating Genesys Cloud AI functionality, handle times decreased by 13% using Genesys Cloud Predictive Routing and a conversational AI chatbot is now able to handle 60% of incoming chats. North America Instacart, the leading grocery technology company in North America, was looking for a solution to deliver faster and more personalised customer experiences at scale. With Genesys Cloud AI-powered solutions and CX Cloud from Genesys and Salesforce, Instacart can now transform its agent experience with data and AI capabilities, including Genesys Cloud Predictive Engagement, Genesys Cloud Agent CoPilot and Automated Knowledge Surfacing. The Trevor Project, the leading 24/7 suicide prevention organisation for LGBTQ+ young people who are experiencing a mental health crisis, needed a solution to scale for the needs of more than 500,000 yearly digital and voice interactions, as well as better efficiencies for its more than 3,000 counsellors. Within the first two weeks of deploying AI-powered Genesys Cloud Workforce Engagement Management, The Trevor Project saved each supervisor around two hours of work a day by eliminating administrative manual tasks. Latin America Santander Brazil, the third largest private bank in the Brazilian financial system, needed a solution to help improve experiences for its approximately 66 million customers and more than 10,000 agents. By contracting Genesys Cloud, Santander Brazil will move from an on-premises contact centre — without omnichannel — to a cloud-based platform that will provide a significant improvement for both the customer and agent experience. Europe, the Middle East and Africa Almosafer, the leading travel and tourism group from Saudi Arabia, evolved from its legacy solutions onto the all-in-one Genesys Cloud platform. The company saw positive results in a reduction of lead time, an increase in cross-sales, operational efficiency and an increase in agent productivity. With its vision to bridge the gap between traditional automotive retail and the digital demands of today, LKQ Euro Car Parts — a leading UK distributor and car maintenance provider with over 280 branches — evolved its telephony system operations to Genesys Cloud. LKQ Euro Car Parts is now using Genesys Cloud across multiple channels, such as voice and WhatsApp, to deliver a more seamless customer experience. Learn more about how Genesys innovations are transforming the way organisations engage with customers and employees here. iAnnual Recurring Revenue (ARR) is defined as Genesys Cloud quarterly revenue multiplied by four iiAdjusted EBITDA represents Earnings before Interest, Taxes, Depreciation & Amortisation, plus other adjustments such as one-time expenses, restructuring charges and stock-based compensation expense iiiA conversation is the end-to-end discussion between two or more participants across at least one media type, such as, call, chat, or email. ivIDC, IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment, Doc #US51955724, March 2024 vGenesys calculates the annual emissions from the operations of Genesys Cloud based on (i) the estimated annual emissions from Genesys Cloud AWS usage and its internal IT computing on AWS using the AWS Customer Carbon Footprint Tool, plus (ii) the estimated annual emissions of Genesys Cloud Edge (i.e., telephony hardware) devices. Genesys plans to apply carbon credits purchased from Rubicon Carbon against these annual emissions, resulting in a carbon-neutral footprint for the operations of Genesys Cloud. About Genesys Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit  www.genesys.com/en-sg. ©2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Manali Pattnaik Director APAC Communications, Genesys manali.pattnaik@genesys.com +65-8321 7924