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05/18/2023 Genesys Partner Conference 2023 recognises SaaS partners in the CX industry Top-performers awarded for driving experience orchestration excellence and delivering strategic business value to customers Nexon Asia Pacific and Spark New Zealand awarded for partner excellence in Australia and New Zealand Genesys®, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners for advancing the industry. Highlighting regional and market-leading excellence, the awards showcased key partners’ proven success in helping organisations realise superior business value and contributions to the growth of the Experience as a Service® market. “It’s incredible to celebrate our SaaS ecosystem of diverse and innovative market-leading partners and their outstanding achievements. The partner community plays an integral role in our vision for the Experience-as-a-Service market by creating value across sales, delivery, success, and support - which are essential in solving unique customer challenges and delivering significant business impact,” said George Aprane, VP Channels & Alliances APAC, Genesys. Based on the achievements of partners during the fiscal year 2023, NTT APAC was awarded top honours for ‘APAC Partner of the Year’. Nexon Asia Pacific was awarded the ‘Australia Partner of the Year’, and Spark New Zealand was awarded ‘New Zealand Partner of the Year’ – both for the second year running. The winning partners have consistently shown expertise and industry leadership in their respective markets as they successfully leverage Genesys platforms to enable organisations to deliver personalised, empathetic experiences at scale. During fiscal year 2023, Genesys APAC saw a 50% growth in cloud revenue year-over-year, and nearly 3/4th of the overall revenue was driven by partners. ANZ led the region with majority of total APAC revenue. Genesys ANZ saw a 30% growth in cloud revenue year-over-year, and over 66% of its overall revenue was driven by partners. “As customer expectations evolve, we continue to innovate and develop our Genesys Cloud CX™ platform and invest in flexible programmes, to drive accelerated business transformations for businesses across all sizes, industries and geographies. Together with our partners, we look forward to continuing to deliver on the vision of experience orchestration for customers in APAC, helping organisations unlock new levels of trust and loyalty,” said Assaf Tarnopolsky, Senior Vice President APAC, Genesys. Genesys APAC Partner Award Winners for Fiscal Year 2023: APAC Partner of the Year: NTT APAC APAC New Partner of the Year: Essential Data & Voice APAC Marketing Impact Partner of the Year: Itochu Techno-Solutions APAC Disruptor Partner of the Year: Tata Communications Limited APAC CX Evolution Partner of the Year: Telstra ASEAN Partner of the Year: ITApps Sdn Bhd Australia Partner of the Year: Nexon Asia Pacific New Zealand Partner of the Year: Spark New Zealand India Partner of the Year: Tata Communications Limited Greater China Partner of the Year: eSOON China Limited. Japan Partner of the Year: NEC Korea Partner of the Year: Hansol-Inticube About Genesys Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service® our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com/en-sg. ©2023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts: Manali Pattnaik Director, APAC Communications Genesys manali.pattnaik@genesys.com +65 - 8321 7924

03/28/2023 Genesys Unveils three new Genesys Cloud CX satellite regions: Jakarta, Hong Kong, and Paris The launch of new cloud regions and localised storage capabilities helps enterprises meet residency requirements, reduced data latency and accelerated communication with customers within the country Genesys®, a global cloud leader in experience orchestration, is expanding the global reachability of Genesys Cloud CX™ by adding three new satellite regions in Jakarta, Hong Kong, and Paris. The satellite region launch in Indonesia will enable businesses, especially in industries such as insurance, banking, and government, to improve service quality by keeping real-time media (voice) paths locally and addressing local compliance standards (regional recording storage). According to IDC 1, the Asia/Pacific region had almost 11% of the worldwide revenue for contact centre applications in 2021 at $1.2 billion. With an anticipated compound annual growth rate of 12.5%, IDC forecasts the region’s revenues will grow to $2.2 billion in 2026. This new Genesys satellite region unlocks rapid expansion opportunities with existing multinational customers who have existing operations in or looking to enter regional markets. The Genesys Cloud CX Global Media Fabric (GMF) provides a seamless cloud-based media fabric for global enterprises to utilize for improving real-time voice communications. Utilizing both core and satellite cloud regions, the Global Media Fabric enables multinational enterprises to reduce latency and ensure better quality customer interactions. Reduced network latency can make substantial impact on enhancing the user experience for customers and employees. Olivier Jouve, Chief Product Officer, Genesys said, “Data residency requirements make it a complex process for many multinational organisations to gain the benefits of cloud contact centre infrastructure, enabling them to tap into faster innovation and additional flexibility and scalability. With these new satellite regions, Genesys has extended its global reach further and is making it easier for even more companies with distributed contact centres to provide secure, compliant and quality experiences for their customer and employee around the world.” Building localised storage capabilities and greater resiliency for customers To add more deployment flexibility for global organisations, Genesys also announced new regional call recording storage capability in Genesys Cloud CX. The new storage will help local businesses and organisations to secure call recordings according to local data residency regulations. With that, global customers now have the choice to centrally store call recordings within their Genesys Cloud CX home region or in the local region where the recording originated. Assaf Tarnopolsky, Senior Vice President and General Manager, APAC at Genesys said, “With the launch of the satellite region multinational customers can now leverage new in-region reliability and security features of the all-in-one Genesys Cloud CX™ platform, thereby, providing higher-quality audio and more control over data residency, specifically for call recording storage. Global organisations can now power up to deliver competitively superior customer experiences and digitally transform — at any scale.” Michele Gonata, Director at PT Phincon said, “The satellite region is a valuable commitment by Genesys to cater to the business and local regulatory needs in Indonesia. These new satellite regions will enable Genesys Cloud CX customers with the added benefits of local call recording storage, good voice quality and ease of set up without hardware, thus enabling them to swiftly deploy their contact centre offerings and orchestrate seamless and secure experiences for their customers.” In addition to Indonesia, the new satellite regions recently launched are in Paris, France and Hong Kong, SAR. With these additions, Genesys Cloud CX now has 12 core regions and 4 satellite regions around the world strengthening Genesys’ position as the global cloud connector. 1IDC, Worldwide Contact Centre Applications Software Forecast, 2022-2026: The Transition Continues, #US49327222 July 2022 About Genesys Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service® our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com/en-sg. ©2023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contact: Manali Pattnaik Director, APAC Communications, Genesys manali.pattnaik@genesys.com +65 - 8321 7924

03/08/2023 Genesys Announces Strong Fiscal Year 2023 Results Genesys Cloud CX revenue growth of approximately 50% year-over-year propels company past $2 billion total revenue Genesys®, a leader in cloud experience orchestration, today announced highlights from the company’s fiscal year 2023 (February 1, 2022, to January 31, 2023). The company continued its strong momentum, surpassing $2 billion total revenue. The Genesys Cloud CX™ platform continues to gain market share, with revenue increasing approximately 50% year-over-year to greater than $800 million and has achieved its largest new bookings quarter ever in Q4. Additionally, Genesys was named a Leader for its ability to execute and completeness of vision in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).[1] Genesys was also ranked number one in three out of five use cases in the Gartner Critical Capabilities report.[2] “Today’s economic uncertainty has underscored the importance of the experience in winning customer and employee loyalty and ultimately driving the bottom line,” said Tony Bates, CEO and Chairman of Genesys. “Companies see Genesys industry leading experience orchestration capabilities as a game changer in this predominantly digital landscape for its ability to turn impersonal transactions into personal connections.” “Our Genesys Cloud CX platform provides the flexibility and fluidity that enables organisations to innovate their customer and employee experiences and deliver empathetic, personalised experiences at scale,” continued Bates. “As an all-in-one platform, it’s unmatched in its ability to transform and modernise how organisations connect with people, integrate real-time data, optimise proactive, personalised engagement and deliver a true loyalty differentiator.” Genesys Growth and Profitability ●        Total revenue of greater than $2 billion ●        Genesys Cloud CX revenue of greater than $800 million, up approximately 50% year-over-year ●        Approximately 45% of total revenue from outside of North America ●        Genesys Cloud CX net revenue retention of greater than 120% in the fiscal fourth quarter ●        More than 400 customers with greater than $1 million annual recurring revenue (ARR), including 200 Genesys Cloud CX customers ●        The average number of unique agents for each of the top 50 Genesys Cloud CX customers increased approximately 30% year-over-year to nearly 8,000 ●        Genesys Cloud CX software gross margin of greater than 80% ●        Strong profitability and liquidity, delivering mid-20s Adjusted EBITDA margin and ending the year with over $500 million in cash and cash equivalents[3] ●        Expanded Genesys Cloud CX to 12 core regions and 4 satellite regions around the world with three new satellite regions launched in Paris, Jakarta and Hong Kong. Genesys Cloud CX services are deployed in Amazon Web Services (AWS) Regions and AWS Availability Zones. Industry Recognition Genesys continues to receive industry recognition and accolades for its market leadership in experience orchestration, innovation, execution strength, and fostering a workplace culture focused on the needs and growth of all employees, among other areas. During the year, the company was recognised as:           ●  A Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022[1]; and the Omdia Universe: Customer Engagement Platforms,                 2022-2023[2] evaluated for its orchestration and analytics capabilities that provide individual context across the customer journey, important                 capabilities in connecting every touchpoint and experience across sales, marketing and service ●     A Driver of ROI for customers with differentiated AI and automation capabilities in the IDC PeerScape: Lessons Learned from Implementing Conversational AI[6] ●      A Leader in cloud contact centre by Frost and Sullivan[7], earning first place in innovation around the world ●       A Leader in the Forrester New Wave™: Conversation Automation Solutions, Q3 2022[8] for its comprehensive conversational AI capabilities that span marketing, sales and service use cases, including Exceed.ai® by Genesys ●      A Great Place to Work® throughout the world, with certifications in the United States, United Kingdom, Canada, Ireland, Japan, Brazil, Philippines and India. It also has been named a Best Place to Work for Women in India and the UK. [1] Gartner® Magic Quadrant™ for Contact Centre as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022 Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. [2] Gartner, Critical Capabilities for Contact Centre as a Service, Steve Blood, Pri Rathnayake, Pankil Sheth, Drew Kraus, 23, August, 2022. Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant was earlier named as Magic Quadrant for Contact Centre as a Service, North America and Magic Quadrant for Contact Centre as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report. [3] (1) Adjusted EBITDA represents Earnings before Interest, Taxes, Depreciation & Amortisation, plus other adjustments such as one-time expenses, restructuring charges and stock-based compensation expense [4] The Forrester Wave: Journey Orchestration Platforms, Q2 2022, Forrester Research, Inc, Joana de Quintanilla, Paul McKay, June 27, 2022 [5] Omdia Universe: Customer Engagement Platforms, 2022-23 Report [6] IDC PeerScape: Lessons Learned From Implementing Conversational AI, (IDC #US47715822, June 2022) [7] Frost Cloud Contact Centre report series: Frost Radar™: North American Enterprise Cloud Contact Centre Market, 2022, published October 28, 2022 Frost Radar™: Latin American Cloud Contact Centre Market, 2021, published August 18, 2021 Frost Radar™: Asia-Pacific Cloud Contact Centre Services, 2022, published March 11, 2022 Frost Radar™: European Contact Centre as a Service (CCaaS) Market, 2021, published March 3, 2022 [8] The Forrester New Wave: Conversation Automation Solutions, Q3 2022, Forrester Research, Inc. Jessie Johnson, Steven Casey, Faith Born, Arianne Burnette, September 1, 2022 About Genesys Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com/en-sg. ©2023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Preliminary Financial Information The unaudited financial results for the fiscal year ended January 31, 2023 included in this press release are preliminary and represent the most current information available to management and are not a comprehensive statement of the financial results for the period discussed. Actual results may differ from the preliminary unaudited results included in this release due to the completion of the company’s year-end financial closing procedures, including final adjustments, completion of the audit by the company’s independent registered public accounting firm, and other developments that may arise between the date of this press release and the time that financial results for the fiscal year ended January 31, 2023 are finalised.   Media Contacts: Manali Pattnaik Genesys  manali.pattnaik@genesys.com +65 - 8321 7924                                                    

03/07/2023 Indonesian Omnichannel commerce and lifestyle platform Blibli Unlocks integrated high-touch shopping experience using Genesys Cloud CX Advanced cloud technology coupled with a customer-centric focus enables Blibli to consistently improve service efficiency and orchestrate personalised customer experiences GenesysⓇ, a leader in cloud customer experience orchestration, announces a strategic partnership with one of Indonesia’s most trusted omnichannel commerce and lifestyle platforms, Blibli. This partnership aims to deliver customers convenient and hassle-free shopping experience that is critical to succeeding in the e-commerce marketplace. Blibli is focused on enhancing customer satisfaction and delivering remarkable experiences throughout the customer journey. Through relentless technology innovation, the company’s 150 customer service agents across its three contact centres are equipped with the right knowledge and skillset when interacting with customers. Implementing the all-in-one Genesys Cloud CX™ platform, the e-commerce giant successfully improved quality assurance, enhanced visibility, and resolved connectivity issues among agents, thereby taking its customer experience to new heights. Furthermore, cloud solutions equip Blibli’s customer service agents with technology capabilities that can be easily managed with minimal IT resource requirements such as making quick system changes like updating Interactive Voice Response (IVR) messages and integrating the company’s sales portal. Thus, implementing Genesys Cloud CX solutions enabled Blibli to deliver service across any channel with tools that provided agents with strategic insights to better understand and support customer needs. “At Blibli, providing the best customer experience is at the core of our mission. We have partnered with Genesys to make our vision of delivering high-tech and high-touch service to Indonesian customers a reality. By implementing the advanced cloud solutions of Genesys, we can deliver trusted, emphatic services across various channels with real-time monitoring, enhanced visibility of Customer Satisfaction (CSAT) scores and recordings, and easy integration with Salesforce. This has enabled us to improve agent productivity, customer engagement, and ultimately bolster our business success,” said Lisa Widodo, COO and Co-Founder of Blibli. “Flexibility and scalability of the platform are two essential ingredients that determine success in the modern world. Genesys’ partnership with Blibli is one such timely collaboration that effectively navigated business continuity during COVID-19 by enabling a hybrid working environment for agents. As a part of our ongoing partnership, we continue to assist Blibli to notch its game to deliver best-in-class experiences that result in customer satisfaction and build brand loyalty,” said Assaf Tarnopolsky, Senior Vice President and General Manager, APAC at Genesys. Recently, Blibli announced an increase in the company’s CSAT score by 9% to 99% and a rise of 6.5% in service levels to 96%. With the help of Genesys technology, Blibli is now able to monitor customer service agents in real-time through dashboards and reports and has developed solutions when faced with issues such as traffic surges. It is also able to individually measure each agent’s personal CSAT score to initiate a more effective coaching plan. Among the key highlights made possible by implementing Genesys Cloud CX, is the ability to connect with customers through an initiative called ‘AHA!’ Moments. Here, the customer service agents have the authority to deliver personalised gifts to shoppers, along with handwritten cards as a celebratory gift for customers to celebrate their special moments and garner deeper connections with the company’s agents. It is reported that through Genesys features such as call transfer, whispering and real-time monitoring, Blibli has increased the number of ‘AHA!’ moment gifts delivered by 2.5 times. In 2022, Blibli was announced as the winner of Genesys Customer Innovation Awards (CIA) under the CX Empathy category for their commitment to continually demonstrating empathy and personalised services for its customers and making every interaction count by bringing Experience as Service to life. In its quest for continuous innovation and upping its game, the company plans to leverage artificial intelligence, machine learning, and automation tools to boost agents’ productivity and route agents based on their skill sets toward specific customer concerns even before the first interaction. About Genesys Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service® our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com/en-sg. ©2023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts: Manali Pattnaik Director, APAC Communications Genesys manali.pattnaik@genesys.com +65 - 8321 7924