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Five reasons tomorrow’s customer won’t be shopping with today’s retailer

Silent downtowns. Empty shopping malls. Tumbleweed-tossed main streets and side streets all across America. Of course, that’s not the reality of retailing—yet. But like any other sector, retail is evolving. And to serve the new breed of customer entering the market, the retail contact centre has to adapt. The retail sector is changing. And with it, the retail contact centre. Let’s discuss the reasons customer motivations are driving them away from traditional retailers—and how retailers with an eye on the future can turn it to their advantage.

Gs ca 5 reasons tomorrow’s customer won’t be shopping with today’s retailer v2

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.