Demo video

Genesys Cloud AI Guides

Empower your teams to easily design, deploy and govern intelligent virtual agents — quickly, safely and confidently

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AI Guides is your first step towards agentic AI at scale

Available in Genesys Cloud™ AI Studio, AI Guides makes it easy for teams to design, deploy and govern AI experiences — without code or complexity. Whether you’re using a prompt, a process document or past conversations, you can generate instructions for virtual agents that are aligned with your business goals.
Watch this demo video to discover how AI can eliminate inefficiencies and help your team focus on what matters most.

Highlights:

Use natural language to create powerful Virtual Agents in minutes without relying on technical teams
Apply customisable, built-in guardrails for compliance and consistency
Test, review and refine AI behavior before deploying
Scale your experience with multilingual support and simplified integrations