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Discover the Genesys advantage

The world’s #1 AI-powered experience orchestration platform

The Genesys Cloud™ platform provides a unified, modern cloud architecture with a single set of preintegrated microservices for customer experience and workforce engagement management on a single codebase — capabilities you no longer need to build.

Download this one-pager to learn how Genesys Cloud reduces complexity, accelerates innovation and offers endless possibilities for orchestrating memorable experiences — all through one platform.

Get the overview

Benefits

Unified platform, infinite options: Genesys Cloud offers extensive integrations and native AI for personalised experiences.
No-code orchestration: Create connected experiences effortlessly.
Boost productivity with native WEM: Streamline management and enhance employee experiences.

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.