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CX Mandate: in a time of crisis

Covid-19 has shaken the world, and in doing so, has forced many, if not all, into a “new normal”. “CX Mandate: in a time of crisis” is a market report that explores the shifting priorities, expedited areas of investment, COVID-19, and its lasting impact for the future. You will also read export contributions from business leaders at Telstra, Traveloka, DHL and others.

In our current global movement of self-isolation, CX is now being evaluated from an additional perspective. Read the report today to learn about:

Businesses need a check-list manifesto to help navigate a post Covid-19 era.
In a dynamic environment, Customer Experience (CX) has become the primary focus for all businesses.
Now, more than ever, it is critical to adopt cloud technology that enables personalised, low-effort experiences that customer wan and enables at-home workers.
Customers’ needs and behaviours have changed, maybe forever, therefore CX strategies must change – cloud-first.

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.