CX Mandate: in a time of crisis

Covid-19 has shaken the world, and in doing so, has forced many, if not all, into a “new normal”. “CX Mandate: in a time of crisis” is a market report that explores the shifting priorities, expedited areas of investment, COVID-19, and its lasting impact for the future. You will also read export contributions from business leaders at Telstra, Traveloka, DHL and others.

In our current global movement of self-isolation, CX is now being evaluated from an additional perspective. Read the report today to learn about:

  • Businesses need a check-list manifesto to help navigate a post Covid-19 era.
  • In a dynamic environment, Customer Experience (CX) has become the primary focus for all businesses.
  • Now, more than ever, it is critical to adopt cloud technology that enables personalised, low-effort experiences that customer wan and enables at-home workers.
  • Customers’ needs and behaviours have changed, maybe forever, therefore CX strategies must change – cloud-first.
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