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Seamlessly consolidate contact center and business communications in the all-in-one platform
Gain clear visibility into customer interactions using call centre analytics
Create differentiated experiences and connect customers to the best resource to meet their needs with predictive routing
Genesys automatic call distribution provides all the automated routing features you need from a cloud call centre service.
Capture all work items from all sources and find the best resource across your organization with business automation
Ensure the security of your cloud-based contact center
Create a customer self-service experience that’s omnichannel, personalized and conversational—and let business users adjust it to their needs
Master omnichannel touchpoints for personalized customer experiences and consistent customer journeys
Plan better with vendor-agnostic call center forecasting software
Chat is the current channel of choice for customer contact with businesses.
Proactively engage in social conversations with Genesys Social Customer Service for the best omnichannel customer experiences
Maximize the success of every voice interaction and meet service levels more effectively with Genesys Inbound.
Drive better customer experiences while making your business more profitable, versatile and scalable with Genesys call center software and IVR systems.
Drive better customer experiences with mobile engagement for customer service
Make customer experience effortless for your team and consumers with omnichannel desktop
Transform your email engagement with skills-based routing
Build customer relationships with timely, personalized and contextual proactive communications across any channel
Ensure connected experiences with a modern contact center platform
PureCloud integrations connect your call center platform with other systems quickly and easily.
Modern technologies in the Genesys PureCloud platform provide the tools to take your business into the future.
Improve your customer experience by integrating your contact center with existing systems and applications
Unite your team and create a more effective workforce
Voice capabilities are an integral part of your communications strategy. Leverage technology to maximize usefulness for your business.
Achieve employee engagement success and realize greater operational efficiency with Genesys Workforce Optimization