A comprehensive look at world-leading Genesys capabilities

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All in One

All in One

Seamlessly consolidate contact center and business communications in the all-in-one platform

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Analytics Report

Analytics & Reporting

Analytics & Reporting

Gain clear visibility into customer interactions using call center analytics

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Automated Routing

Automated Routing

Automated Routing

Create differentiated experiences and connect customers to the best resource to meet their needs with predictive routing

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Automatic call distribution (ACD)

Automatic call distribution (ACD)

Genesys automatic call distribution provides all the automated routing features you need from a cloud call center service.

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Business Automation

Business Automation

Capture all work items from all sources and find the best resource across your organization with business automation

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Cloud Security

Cloud Security

Cloud Security

Ensure the security of your cloud-based contact center

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Customer Self Service

Customer Self-Service

Customer Self-Service

Create a customer self-service experience that’s omnichannel, personalized and conversational—and let business users adjust it to their needs

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Digital

Digital

Digital

Master omnichannel touchpoints for personalized customer experiences and consistent customer journeys

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Forecasting & Decisions

Forecasting & Decisions

Plan better with vendor-agnostic call center forecasting software

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Genesys Chat

Genesys Chat

Chat is the current channel of choice for customer contact with businesses.

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Genesys Social Engagement

Genesys Social Engagement

Proactively engage in social conversations with Genesys Social Customer Service for the best omnichannel customer experiences

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Inbound

Inbound

Maximize the success of every voice interaction and meet service levels more effectively with Genesys Inbound.

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Genesys IVR

Interactive voice response (IVR)

Interactive voice response (IVR)

Drive better customer experiences while making your business more profitable, versatile and scalable with Genesys call center software and IVR systems.

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Mobile customer support

Mobile customer support

Drive better customer experiences with mobile engagement for customer service

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Omnichannel Contact Center

Omnichannel Contact Center

Make customer experience effortless for your team and consumers with omnichannel desktop

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Omnichannel contact center email

Omnichannel contact center email

Transform your email engagement with skills-based routing

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Outbound

Outbound

Build customer relationships with timely, personalized and contextual proactive communications across any channel

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Platform

Platform

Platform

Ensure connected experiences with a modern contact center platform

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Cloud-Integrations

PureCloud Integrations

PureCloud Integrations

PureCloud integrations connect your call center platform with other systems quickly and easily.

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PureCloud Technology

PureCloud Technology

PureCloud Technology

Modern technologies in the Genesys PureCloud platform provide the tools to take your business into the future.

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System Integrations

System Integrations

Improve your customer experience by integrating your contact center with existing systems and applications

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Unified Communications

Unified Communications

Unite your team and create a more effective workforce

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Cloud-Voice

Voice Services

Voice Services

Voice capabilities are an integral part of your communications strategy. Leverage technology to maximize usefulness for your business.

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Workforce Optimization

Workforce Optimization

Workforce Optimization

Achieve employee engagement success and realize greater operational efficiency with Genesys Workforce Optimization

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Live Assistance

Live Assistance