Choose the most capable contact centre software

The right cloud contact centre software makes providing great customer experience easy, from call centre basics to the latest CX innovations.

Contact Centre Software

All-in-One Contact Centre

Seamlessly consolidate contact centre and business communications in the all-in-one platform.

Automated Routing

Create differentiated experiences and connect customers to the best resource to meet their needs with predictive routing.

Automatic Call Distribution (ACD)

Genesys automatic call distribution provides all the automated routing features you need from a cloud call centre service.

Call Centre Software

Make it easy for people to contact your business — when they want to and on the channel they prefer.

Chat

Message your prospects and customers in real-time to solve issues quickly — no phone call needed.

Cloud Security

Ensure the security of your cloud-based contact centre.

Customer Engagement Platform

Ensure connected experiences with a modern contact centre platform.

Customer Self-Service

Create a customer self-service experience that’s omnichannel, personalized and conversational–and let business users adjust it to their needs

Email

Give email the attention it deserves with email management tools built-in to your call centre desktop.

Inbound Contact Centre

Search and sort through categorized calls to find the exact conversation you are looking for.

Interactive Voice Response (IVR)

Drive better customer experiences while making your business more profitable, versatile and scalable with Genesys call centre software and IVR systems.

Messaging

Embrace modern channels to touch base with your customers without disrupting their day.

Mobile Customer Support

Drive better customer experiences with mobile engagement for customer service.

Omnichannel Desktop

Make customer experience effortless for your team and consumers with omnichannel desktop.

Outbound Call Centre

Build customer relationships with timely, personalized and contextual proactive communications across any channel.

Social

Build positive customer experiences by meeting customers on the platforms they already use.

Voice Services

Voice capabilities are an integral part of you communications strategy. Leverage technology to maximize usefulness for your business.

Digital Sales and Service Automation

Digital Customer Experience

Master omnichannel touchpoints for personalized customer experiences and consistent customer journeys.

Integration and Apps

CRM Integration

Improve your customer experience by integrating your contact centre with existing systems and applications.

PureCloud Integrations

PureCloud integrations connect your call centre platform with other systems quickly and easily.

Workforce Engagement Optimisation

Business Automation

Capture all work items from all sources and find the best resource across your organisation with business automation.

Call Centre Forecasting

Plan better with vendor-agnostic call centre forecasting software.

Unified Communications & Collaboration

Unite your team and create a more effective workforce.

Workforce Optimisation

Achieve employee engagement success and realize greater operational efficiency with Genesys Workforce Optimisation.

Reporting and Analytics

Call Centre Analytics

Gain clear visibility into customer interactions using call centre analytics,

Live Assistance

Live Assistance