Demo video

Genesys Cloud Agentic Virtual Agent, powered by large action models

AI that can understand intent, take action and keep context across every channel, safely and autonomously

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Traditional AI agents stop at answers. Agentic virtual agents can go further by reasoning through customer intent, taking action across systems and delivering complete resolutions. Built with adaptability and enterprise-grade governance, they help you resolve faster, scale confidently and stay in control of every interaction.

Watch this demo to discover how agentic virtual agents deliver end-to-end customer resolutions.

Built to move beyond scripts:

Action-oriented by design: Move from understanding intent to executing end-to-end workflows.
Continuously adaptive: Improve performance across channels as it learns from interactions.
Governed and accountable: Execute actions that are transparent, explainable and controlled by design.