Awards and Recognition

04/10/2025

Genesys Ranked as a Leader in Cloud Contact Center Report by Top Analyst Firm

01/22/2025

Genesys Earns Spot on CRN’s Cloud 100 List for 2025

12/23/2024

Genesys Recognized in Gartner Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms

12/18/2024

Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence

12/09/2024

Genesys Awarded a 2024 AWS Partner Award

10/30/2024

Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year

10/10/2024

Genesys Earns 2024 Great Place to Work Certification

08/13/2024

Genesys wins Tech Cares award for second consecutive year

04/03/2024

Genesys Named a Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI Software

03/26/2024

Genesys Earns a 5-Star Award Rating for Ascend Partner Program

03/15/2024

Genesys Named Winner of Best of Enterprise Connect Awards 2024

12/21/2023

Genesys Named Winner of 2023 Future of Work Agent Experience Award

12/04/2023

Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software

11/08/2023

Genesys Named Leader in 2023-24 Omdia Universe for Customer Engagement Platforms

10/18/2023

Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report

09/13/2023

Genesys Named Winner of 2023 Customer Experience Innovation Award

08/09/2023

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

06/29/2023

Genesys Recognized as No. 1 Worldwide Growth Leader by Frost & Sullivan in Annual Radar Reports

05/12/2023

Genesys Named Winner of 2023 AI Breakthrough Awards for Best AI-based Customer Experience Solution

03/27/2023

Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm

11/29/2022

Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report

09/19/2022

Genesys Named a Leader in Conversation Automation Solutions Report

09/01/2022

Destination CRM Industry Leader Awards: The Best Workforce Optimization/Engagement Management (WFO/WFM)

09/01/2022

Destination CRM Industry Leader Awards: Best Contact Center Infrastructure

08/26/2022

Genesys Recieved the Highest Scores in 3 of 5 Gartner® Critical Capabilities Use Cases

08/25/2022

Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service

07/20/2022

2022 Omdia Universe: A Leader in Customer Engagement Platforms for the Insurance Sector

07/12/2022

2022 Omdia Universe: A Leader in Customer Engagement Platforms

06/27/2022

Genesys Named a Leader in Journey Orchestration Platforms Report

05/18/2022

Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar™ Reports

05/18/2022

Gartner® Market Guide for Contact Center Workforce Engagement Management

12/03/2021

Genesys Continues Momentum for Employee Engagement with Recognition as a Leader in Workforce Optimization (WFO) by Independent Research Firm

12/01/2021

CRN Women of the Channel Awards 2021

11/30/2021

Genesys Earns 2021 Great Place to Work Certification

11/30/2021

Genesys Applauded by Frost & Sullivan for Providing a Complete Digital Experience with Its Cloud Services and Solutions

11/19/2021

Genesys Positioned as a Major Player in IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment

08/28/2021

Frost Radar™ Analysis: Latin American Cloud Contact Center Market

08/27/2021

Genesys Ranked First for 2020 Market Share in Contact Center Applications Software

08/26/2021

Destination CRM Industry Leader Awards: Best Contact Center Infrastructure

08/26/2021

Destination CRM Industry Leader Awards: Best Workforce Optimization (WFO)

08/12/2021

Genesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service

08/03/2021

Opus Research Report: Conversational Intelligence Intelliview

06/16/2021

Genesys Named the Growth and Innovation Leader in New Frost & Sullivan Report

04/29/2021

Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management

04/01/2021

Ventana Research: Contact Center Value Index, 2021

11/11/2020

Genesys Named a Leader in the Gartner 2020 Magic Quadrant for Contact Center as a Service

08/31/2020

Destination CRM Industry Leader Awards: Best Contact Center Infrastructure

08/26/2020

Genesys Recognized as a Leader of Contact Center as a Service Providers by Independent Research Firm

08/26/2020

Frost Radar™: European Contact Center as a Service Market, 2020

08/04/2020

Genesys Cloud™: Battle Tested, Omdia Approved

06/01/2020

SaaS Awards: Best SaaS for Customer Services or CRM

05/06/2020

Genesys Lauded by Frost & Sullivan for Integrating Automation and Intelligence into its Workforce Optimization Solutions

03/24/2020

Enterprise Connect: Best Application of Artificial Intelligence, Genesys Predictive Engagement

02/24/2020

Gartner Recognizes Genesys for its Completeness of Vision in the 2020 WEM MQ

04/25/2019

2019 North American Contact Center Company of the Year

04/24/2019

2019 Latin America and Caribbean Contact Center Solutions Company of the Year Award

10/31/2018

Genesys is recognized as a 2018 North American Contact Center Company of the Year by Frost & Sullivan

10/15/2018

Genesys named by Ovum’s Decision Matrix as a Leader in Multichannel Cloud Contact Center Solution for 2017-2018

10/01/2018

Genesys named a Leader in the “Forrester Wave: Cloud Contact Centers Q3 2018” report

01/01/2017

Customer Innovation Awards

11/07/2016

Genesys Named a Leader in TWO Forrester Waves™ for Contact Center Interaction Management

08/17/2016

Genesys Wins 2016 Speech Technology Excellence Award

07/28/2016

INTERNET TELEPHONY, TMC Name CRM Excellence Award Winners

06/14/2016

Gartner names Interactive Intelligence, a Leader in the 2016 Magic Quadrant for CCaaS

04/20/2016

Genesys Named on San Francisco Business Times’ Best Places to Work 2016: Large Companies

11/04/2015

TMCnet Awards Genesys a 2015 Unified Communications Excellence Award

06/12/2015

TMCnet Awards Genesys Two Speech Technology Excellence Awards

05/20/2015

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

04/29/2015

Genesys Ranks in Top 10 Largest Peninsula Software Companies

04/21/2015

Genesys Named on San Francisco Business Times’ Best Places to Work 2015: Large Companies

03/02/2015

CRM Magazine’s 2015 Service Leaders Award: Contact Center Infrastructure

09/02/2014

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

07/31/2014

The 2014 Speech Industry Awards – Speech Luminary Jim Barnett

07/29/2014

The 2014 Speech Industry Awards – Star Performer

07/13/2014

Genesys Receives “Strong Positive” Rating in Gartner’s IVR Systems and Enterprise Voice Portals MarketScope Report

07/08/2014

Internet Telephony TMC Labs Innovation Award – Business Edition, Premises Version

07/02/2014

TMC 2014 Communications Solutions Product of the Year Award

02/13/2014

Contact Center Solution: Genesys Customer Experience Platform – Bronze Stevie Winner

12/29/2013

The 2013 Speech Industry Awards – Star Performer

12/29/2013

The 2013 Speech Industry Awards – Speech Luminary Paul Segre

12/29/2013

Genesys wins the 2013 Global Frost and Sullivan Award for Technology Innovation in Workload Management

12/29/2013

Genesys Receives “Strong Positive” Rating in Gartner’s IVR Systems and Enterprise Voice Portals MarketScope Report