2023 Gartner® Magic Quadrant™ for Contact Centre as a Service
Genesys named a Leader
– and positioned highest in Execution
Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Stay competitive and deliver positive outcomes for your customers.
Contact centre software
Run your contact centre with software that makes great customer experience easy.
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
AI and automation
Power your contact centre with Genesys AI for personalised experiences at scale.
Attract, nurture and retain the best agents for your call centre.
Integrations and apps
Craft a custom call centre with apps and integrations.
Genesys Cloud CX
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
Optimise customer journeys with an end-to-end customer journey management solution.
Meet your unique business needs & integrate all your systems while leveraging existing investments.
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Set your customers up for long-term success with market-leading solutions from Genesys.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Gain the support and access you need to stay informed on all things Genesys.
Technology and AppFoundry partners
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Global system integrators
Simplify your customer experience transformation with proven methodologies that connect people, processes and technology.
Existing Genesys partners can log into the portal now.
Super Human Service
for your contact centre
Unlock the powerful combination of your people and our cloud.
The Genesys Edge
Trust and security
See how Genesys solutions meet and exceed modern security standards.
Customer success and services
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
Who we are
Learn about Genesys and discover why we're trusted by ~7,000 companies worldwide
See how Genesys call centre and customer experience solutions help businesses succeed.
Learn what Genesys is made of as an industry leader - our commitments and our people.
Create experiences rooted in empathy — to build trust and earn loyalty.
We Can Help
Extend functionality without directly using an API. No programming required.
Discover the latest research, reports, and resources to deliver better experiences.