Customers that interact with highly regulated and sensitive data can choose to run the Genesys Cloud™ platform within their virtual desktop infrastructure (VDI) environment. Genesys provides a flexible set of solutions to help optimise voice quality when leveraging the client within VDI.
The Genesys Cloud WebRTC Media Helper is designed to allow you to use WebRTC phones in a VDI environment without the need for fine-tuning or additional VDI enhancements. More specifically, Media Helper allows the WebRTC real-time media flow to run independently outside of a VDI session even though the Genesys Cloud interface operates within the VDI. Bypassing the VDI environment and terminating directly on the client workstation allows a WebRTC phone to function much like a hardware phone in a VDI environment. This provides an improved audio quality experience.
