Twimbit Research Insights

CX Priorities for Insurance 4.0 in Asia Pacific

Asia Pacific is emerging as the fastest-growing region for insurance companies in this coming decade. However, COVID-19, a once-in-a-century pandemic, will have a lasting impact on every business and every human being. It is now the biggest catalyst for digital transformation. Technology can help address the three biggest challenges of reach, risk of fraud and affordability that has limited growth and penetration of Insurance companies in this region.

Consumers are no longer waiting to be sold insurance, rather they are proactively seeking one out. Per capita consumption of insurance is growing rapidly as insurers seamlessly embed products into the consumer lifestyle. They need to embrace agility and provide the highest level of customer experience through omnichannel communications to meet evolving customer demands and needs.

In this report, we take a closer look at:

Growth drivers for the coming decade
3 priorities for reimagining CX
Technologies that are powering the CX transformation
Roadmap to a successful transformation agenda
Best practices in building winning strategies

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.