Make social media a hub for your brand and your base
The popular social media sites might vary, but this doesn’t: brands must meet customers where they are. And digital channels, like social media, are growing fastest. A recent Sprout Social study found that 91% of people believe in social media’s power to connect people. And 64% of consumers want brands to connect with them.
This makes social networking sites a powerful hub for conversations with your prospects and customers. By providing excellent customer service on these highly visible channels, you can boost your brand reputation. Make it easy with contact centre software that integrates social media right alongside the other channels your team uses for customer support every day.