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A single experience platform. Endless possibilities.

From call centre basics to the latest AI-powered innovations, Genesys brings together everything you want in a single, unified platform.

Every customer. Every interaction. Every time.

No matter where you are in your CX strategy, Genesys can elevate your customer and employee experiences – today and tomorrow.

Industry analysts and reviewers count Genesys
as a contact centre leader.

With all the data and analytics available, we can design more proactive engagement models to improve productivity, wait time, call handling, workload balancing and more.

— Naresh Shanker, CTO, Xerox

Our voicebots have been a huge win, correctly matching from a list of 30 different intents in over 80% of cases. Now, our agents spend less time on the phone and resolve more queries first time. We’ve already saved nearly $5,000 and expect that figure to reach $20,000 by year end.

— Nicole Thomas, VP, Customer Care Centre, Coca-Cola Bottlers’ Sales and Services

Web messaging is 25% more efficient compared to call handling, meaning we can serve more customers without increasing headcount. And since introducing video calls we’ve seen a noticeable uplift in new mortgage sales.

— Thom Kokhuis, Head of Conversational Banking, Rabobank

Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.