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Why attend AgendaSpeakersSponsorsVenue [genesysbutton gb_align="align-right" gb_link="url:%23register|title:Register||"] Make every moment countCome see the future of customer experience at Genesys Day Series22 August 2019, Kuala Lumpur, Malaysia [genesysbutton gb_size="large" css=".vc_custom_1563240739357{margin-bottom: 15px !important;}" gb_link="url:%23register|title:Register%20now||"][rawcss 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the midst of new technologies and ever-changing customer expectations, find out what you need to keep your customer engagement on the cutting-edge.Genesys Day Series ASEAN 2019 is a two-city event (Jakarta and Kuala Lumpur) which brings together industry thought leaders, CX visionaries and partners. Join us to share great conversations, learn about the latest product updates and stories of brands who have immensely benefited from Genesys. Stay Connected Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter. Follow the conversation at #GenesysLiveWhy Attend? You’ll get to see and experience the future of CX, including AI, while getting valuable insights into how to drive certain business outcomes as well. You’ll learn why customer experience needs to be a part of your digital transformation strategy and optimise your customer engagement platform.Learn about new functionality that can increase your “time to value” Learn how to migrate and leverage cloud contact centre capabilities See how to reduce costs through consolidation and rationalisation Meet with peers, industry experts and Genesys executivesAgendaThursday 22 August [bg#ff4f1f;c#ffffff]Time,[bg#ff4f1f;c#ffffff]Event|[b]08%3A30%20-%2009%3A30,%3Ch3%3E%3Cstrong%3ERegistration%3C%2Fstrong%3E%3C%2Fh3%3E|[bg;b]09%3A30%20-%2009%3A45,%3Ch4%3EWelcome%20Address%2C%20Matt%20Surridge%2C%20Vice%20President%20Business%20Consulting%20%26%20Solutions%2C%20Genesys%3C%2Fh4%3E|[b]09%3A45%20-%2010%3A00,%3Ch4%3EDisruptive%20technologies%20and%20the%20next%203%20years%20of%20CX%2C%20with%20Manoj%20Menon%3C%2Fh4%3E|[b]10%3A00%20-%2010%3A30,%3Ch4%3EDriving%20innovation%20with%20WhatsApp%20messaging%2C%20Conversational%20AI%20%26%20Predictive%20Engagement%3C%2Fh4%3E|[b]10%3A30%20-%2011%3A00,%3Ch3%3E%3Cstrong%3EMorning%20Tea%20Break%3C%2Fstrong%3E%3C%2Fh3%3E|[b]11%3A00%20-%2011%3A15,%3Ch4%3EDimension%20Data%20CX%20Bench%20Marking%20report%20with%20Pranay%20Anand%2C%20Director%20CX%2C%20Dimension%20Data%3C%2Fh4%3E|[b]11%3A15%20-%2011%3A45,%3Ch4%3ECX%20Success%20Story%2C%20Aminudin%20Zainodin%2C%20Head%20Contact%20Centre%2C%20Affin%20Bank%20Berhad%3C%2Fh4%3E|[b]11%3A45%20-%2012%3A00,%3Ch4%3EWhat%20does%20CX%20mean%20for%20the%20organization%20and%20how%20to%20prepare%20for%20the%20new%20future%2C%20with%20Manoj%20Menon%3C%2Fh4%3E|[b]12%3A00%20-%2012%3A30,%3Ch4%3EEnhancing%20employee%20experience%20with%20Performance%20DNA%2C%20Workforce%20Management%20%26%20Agent%20Assist%3C%2Fh4%3E|[b]12%3A30%20-%2014%3A00,%3Ch3%3E%3Cstrong%3ELunch%20Break%3C%2Fstrong%3E%3C%2Fh3%3E|[b]14%3A00%20-%2014%3A15,%3Ch4%3EGoogle%20Cloud%20Contact%20Centre%20with%20AI%20with%20Shin%20Mei%20Lee%2C%20Enterprise%20Sales%20Lead%20Google%20Cloud%3C%2Fh4%3E|[b]14%3A15%20-%2014%3A30,%3Ch4%3EMigration%20to%20Cloud%3C%2Fh4%3E|[b]14%3A30%20-%2014%3A50,%3Ch4%3ECustomer%20Success%20with%20Genesys%3C%2Fh4%3E|[b]14%3A50%20-%2015%3A10,%3Ch4%3EPartner%20Success%20with%20Brian%20Crowley%2C%20Research%20%26%20Development%20Director%2C%20Radiant%20Communications%20Sdn%20Bhd%3C%2Fh4%3E|[b]15%3A10%20-%2015%3A30,%3Ch4%3EPanel%20Discussion%2C%20moderated%20by%20Dave%20Giblin%2C%20Head%20of%20Strategic%20Business%20Consulting%2C%20Genesys%3C%2Fh4%3E|[b]15%3A30%20-%2016%3A30,%3Ch3%3E%3Cstrong%3EClosing%20networking%20refreshments%20%26%20lucky%20draw%3C%2Fstrong%3E%3C%2Fh3%3E[g_table g_table_border_width="0px"][g_table_body]Tuesday 30 July13:30 - 16:15Innovation across government - Customers and Prospective Customers onlyJoin this workshop and explore the challenges of innovation across all levels of government. Genesys has government customers all around the globe facing similar challenges: how to innovate with less, data privacy and security, cloud strategy, connecting relevant data across departments. Join this interactive session to hear about these challenges and others in detail and workshop tangible solutions/approaches to resolving these.13:30 - 16:15Kick start your transformation - Customers and Prospective Customers only If you have recently implemented your Genesys platform or are wanting to introduce new concepts to your Customer Experience model, this is an opportunity to progress the full potential of your vision through an interactive session providing common pitfalls, real-world successes and challenges outside technology that influence successful decisions. Join other recent Genesys customers to share thoughts on your experience to date.13:30 - 16:15Take your transformation to the next level – Customers only The Australia-New Zealand customer is mature in their expectations of CX, service accessibility and personalisation. With that in mind, research shows that many organisations are still struggling with omnichannel capability (sharing context across channels), enabling service capability rapidly, understanding customer intent and engaging with relevance. This session will discuss and workshop the obstacles preventing organisations from taking the next step and workshop removing/mitigating these. Exploring the risk around innovation, making more short-term decisions to create long-term agility and how can we help you get the most from your investment.13:30 - 16:15Build a Bot workshop- Customers and Prospective Customers only In this hands-on workshop, you will have the opportunity to learn about, and build flows that utilise 3rd party bots within PureCloud to direct and handle interactions. You will use natural language understanding to gather intent prior to routing interactions as well as providing self service capabilities. Don't forget to bring your laptop and phone.16:15 - 18:00Industry Connected Networking and Cocktails[/g_table_body][/g_table][g_table g_table_border_width="0px"][g_table_body]Wednesday 31 July8:00 - 8:50Arrival & registration8:50 - 9:00Welcome to G-Summit19 Speaker Gwilym Funnell, Managing Director ANZ, Genesys9:00 - 9:40Genesys Keynote: Make Every Moment Count9:40 - 10:10Celebrating Award Winning Customer Success Stories10:10 - 10:30Platinum Sponsor: Google10:30 - 11:00Morning Tea11:00 - 11:30Genesys Solution Keynote Speaker Fernando Egea, Vice President Strategic Solutions, Genesys11:30 - 11:50Customer Success Stories11:50 - 12:05Solution Demo: Make Every Moment Count12:05 - 12:20Make a Difference12:20 - 13:20Lunch13:20 - 15:05G-Summit Breakout Sessions15:05 - 15:35Afternoon Tea15:35 - 15:45CX Heroes15:35 - 15:55Customer Case Study15:55 - 16:35External Keynote Speaker Saroo Brierley - A Long Way Home16:35 - 16:45Closing Remarks Speaker Keith Budge, Senior Vice President, General Manager Asia Pacific & Japan, Genesys16:45 - 22:00G-Summit19 Party[/g_table_body][/g_table] Speakers We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!Dave ChinDirector, Solutions Consulting, GenesysMatt SurridgeVice President, Business Consulting & Solutions, GenesysManoj MenonFounder of Twimbit, Ex-MD of Frost & SullivanJim CampbellHead of Customer Success, GenesysPattadon BanthoonipitStrategic Solutions Consultant – South East Asia, GenesysBrian CrowleyResearch & Development Director, Radiant Communication Sdn BhdDave GiblinHead of Strategic Business Consulting, GenesysPatrick OngHead of Solutions Consulting, GenesysSatish AnnamalaiSr. Business Consultant, GenesysJean-Marc ProvostDirector Digital & Conversational AI, GenesysShin MeiSales Lead, Google CloudKelvin NgSr. Solutions Consultant, GenesysDoddy KartiwaSr. Solutions Consultant, GenesysAminudin ZainodinHead Contact Center at Affin Bank BerhadStart your journey toward the future of customer experience at Genesys Day Series [genesysbutton gb_size="medium" gb_align="align-center" gb_link="url:%23register|title:Register%20Now||"] SponsorsPlatinum [sponsorsbox sponsor_link="url:http%3A%2F%2Fwww.radiantcomm.com.my%2F||target:%20_blank|" sponsor_logo="159934"] Gold [sponsorsbox sponsor_link="url:https%3A%2F%2Fwww.dimensiondata.com%2F||target:%20_blank|" sponsor_logo="124069"][sponsorsbox sponsor_link="url:https%3A%2F%2Fwww.itapps.com%2F||target:%20_blank|" sponsor_logo="159215"] Silver [sponsorsbox sponsor_link="url:https%3A%2F%2Femite.com%2F||target:%20_blank|" sponsor_logo="124824"][sponsorsbox sponsor_link="url:https%3A%2F%2Fwww.jabra.com%2F||target:%20_blank|" sponsor_logo="152705"] Supporting Partners [sponsorsbox sponsor_link="url:https%3A%2F%2Fwww.audiocodes.com%2F||target:%20_blank|" sponsor_logo="158060"] Conference Partners [sponsorsbox sponsor_link="url:https%3A%2F%2Fcloud.google.com%2F||target:%20_blank|" sponsor_logo="149638"] Shangri-La Hotel, Kuala Lumpur 11, Jalan Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia [genesysbutton gb_size="medium" gb_align="align-center" gb_style="genesys-orange-fill" gb_link="url:https%3A%2F%2Fwww.shangri-la.com%2Fkualalumpur%2Fshangrila%2F|title:Find%20out%20more|target:%20_blank|"][genesysbutton gb_size="medium" gb_align="align-center" gb_style="genesys-white-fill" gb_link="url:https%3A%2F%2Fgoo.gl%2Fmaps%2Fq464exmffHExeacs5|title:Get%20directions|target:%20_blank|"] As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your customer experience. We look forward to seeing you there! [mktoform form_type="custom" cta_header="Register" cta_button="Register Now!" form_format="horizontal" cid_id="7010d000001GaYRAA0" landing_id="69333" cust_form_id="8862"] Follow the conversation at: #GenesysLive

[templatera id="145503"] CX Leaders CouncilThe annual gathering of the world’s customer experience leadersDanang, Vietnam 18 - 20 September 2019 [rawcss raw_css="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"] Register now through May 15th and save. 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Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FFFFFF" svg_file="585" svg_stroke_width="1.5px"] 2,000+Customer Experience and IT professionals under one roof. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FFFFFF" svg_file="561" svg_stroke_width="1.5px"] 80+Breakout sessions designed to take your team to the next level. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FFFFFF" svg_file="592" svg_stroke_width="1.5px"] 50+Sponsors representing the newest and most innovative technologies. [genesysbutton gb_size="large" gb_align="align-center" gb_style="genesys-white-fill" gb_link="url:https%3A%2F%2Fwww.genesys.com%2Fevents%2Fxperience19%2Fagenda|title:See%20the%20agenda||"] Welcome Welcome to the 2019 CX Leaders Council (CXLC), the annual gathering of customer experience organisations and leaders from across APAC and beyond. This year, CXLC takes place on 18–20 September, at the Hyatt Regency Danang Resort and Spa, Vietnam, which is situated on the edge of Danang — and just a short ride from UNESCO world heritage listed site Hoi An.In 2019, we have commissioned APAC-wide Consumer Insights research to explore how consumers really feel about customer experience. At the event, we’ll unveil the findings of this research and explore the growing relationship between technology and customer experience.Don’t miss out on the premier customer experience event of the year. See what happens when great minds, visionary leaders, successful customers and trusted partners come together around technology.I look forward to welcoming you in Danang, Vietnam.Keith Budge Senior Vice President and General Manager Genesys Asia-Pacific & Japan Need to convince your boss? Consider these thoughts. At Xperience19 you’ll learn about product enhancements, latest innovations and experience breakout sessions planned with your job in mind. You’ll meet peers and be inspired by thought leaders from around the world. You’ll also hear from analysts and industry thought leaders and get the most current info about Genesys products and services. And much, much more.We’ve created this letter to help you show your boss why it’s important for you to be here[genesysbutton gb_size="medium" gb_style="customstyle" gb_fill_color="#26a69a" gb_text_color="#ffffff" gb_link="url:https%3A%2F%2Fgenbin.genesys.com%2Fmedia%2F2af01482-reasons-to-attend-xperience-2019-en.pdf|title:Download%20it%20today|target:%20_blank|"] “This was my first CX conference and I was blown away. From the keynotes to the breakout sessions. I loved the keynote speakers and the messages could not only apply to my contact center life, but my life period.”- 2018 Attendee.Register your interest [mktoform cta_header="" cta_button="Submit" form_action="inline" form_format="horizontal" form_branding="no-branding" cid_id="7010d000000mcUO" target=".thank-you"] Thank you for your interest.Stay Connected: #GenesysLive About Genesys Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Copyright © 2019 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription [templatera id="146455"]