See the latest innovations from
Genesys at an upcoming event

[genesysbutton gb_align="align-right" gb_style="genesys-text" gb_link="url:%20https%3A%2F%2Fwww.genesys.com%2Fen-au%2Fevents%2Fg-summit-melbourne|title:G-Summit%20Melbourne%20%3E|target:%20_blank|"] AgendaSpeakersSponsorsVenue [genesysbutton gb_align="align-right" gb_link="url:https%3A%2F%2Fconferenceworks.eventsair.com%2Fgsumwellington%2Freg|title:Register|target:%20_blank|"] G-Summit WellingtonYour definitive local customer experience event24 July 2019, Wellington, New Zealand [genesysbutton gb_size="large" gb_display="inline-block" gb_link="url:https%3A%2F%2Fconferenceworks.eventsair.com%2Fgsumwellington%2F3for2%2FSite%2FRegister|title:3%20for%202%20Registration|target:%20_blank|" css=".vc_custom_1561185951642{margin-right: 21px !important;margin-bottom: 15px !important;}"][genesysbutton gb_size="large" gb_display="inline-block" gb_link="url:https%3A%2F%2Fconferenceworks.eventsair.com%2Fgsumwellington%2Freg|title:Register%20now|target:%20_blank|"][rawcss raw_css="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"] Chart the future of your customer experience at G-SummitDiscover emerging technologies, talk with peers and see the future of customer experience. Spend a day at G-Summit Wellington and learn how to make every moment count for your customers, for your agents and for your business. Gain the ideas, tools and techniques to take your customer experiences to new heights.Agenda [g_table g_table_border_width="initial" g_table_theme="no-theme"][g_table_body] 24 July 2019Arrival & registration8:00 AM - 8:50 AMWelcome to G-Summit19 Gwilym Funnell, Managing Director ANZ, Genesys8:50 AM - 9:00 AMMake every moment count Dan Rood, Vice President Product Marketing9:00 AM - 9:40 AMChanging the game, to change lives Ben Washbourne, IT Manager, HomeCare Medical Hear how Homecare Medical made a difference to the lives of New Zealanders, and were subsequently honoured with the CX Game Changer award.9:40 AM - 10:00 AMCX Heroes10:00 AM - 10:30 AMIndustry Connected - Facilitated Networking10:10 AM - 10:40 AMMorning Tea10:40 AM - 11:10 AMCX Transformation Fernando Egea, Vice President Strategic Solutions, Genesys11:10 AM - 11:40 AMCustomer Success Stories in Sales and Marketing Dan Arra, Vice President Sales, Genesys11:40 AM - 11:55 AMSolution Demo: Make Every Moment Count11:55 AM - 12:10 PMLunch & Networking12:10 PM - 1:10 PMG-Summit Breakout Sessions Hear about Chatbot and Voicebot possibilities in Genesys This breakout will cover how and why to introduce a bot to your Genesys environment. Where to start? How do bots fit in? Scaling a bot. Third party and Genesys bots, plus a live demo of introducing the first bot to your Genesys environment.  Customer Success Story   AppFoundry - extending and expanding transformational value Zach Hinkle, Product Manager, Genesys AppFoundry is the singular source of Genesys approved applications and integrations for all Genesys Platforms. Join us to find out to expand the capabilities of your Genesys platform via automation, re-usable solutions and vendor applications. 1:10 PM - 1:40 PMFinding prospects, winning & keeping customers is as easy as learning to fly fish Dan Arra, Vice President, Genesys If your website is one of your key sources to find new prospects and leads, you’ll want to reel them in by providing the right information at the right moment of their journey using the power of AI. Join us to learn more about how Altocloud can increase your website leads–and you’ll learn a bit about fly fishing, too.  Building an Elite Service Organisation Paula Mullan, Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ   Moving your contact centre to the cloud Moving to the cloud isn’t just for large organisations. Explore the impact of moving a contact centre solution (of any size) to the cloud, from both the IT and business-user perspectives. Understand what other Genesys customers have done in their transition to the cloud and how they have improved day to day operations, integrated with existing software, optimized their workforce and many other benefits. 1:45 PM - 2:15 PMSolutions Roadmap Hear all that’s planned for the remainder of 2019 and into 2020.  Getting to a smarter employee journey using Automation @Work Employees are the most valuable asset in your business. Keeping them trained and engaged is becoming increasingly difficult. How do you balance contact centre quality, on-going training, employee engagement and increased operational excellence? Automation @Work leverages the best technology to make it happen! 2:20 PM - 2:50 PMAfternoon Tea2:50 PM - 3:20 PMThe Tangible Value of Flexibility in Technology Investments Julie Bingham, Head of Member Services, QSuper Group and Mark Mezgec, Manager - Centre of Excellence, QSuper Group Mark Mezgec, Manager - Centre of Excellence, QSuper Group Sophie Giesen, Senior Manager, Strategic Business Consulting ANZ, Genesys Organisations and individuals naturally struggle with change, and being flexible is often touted as the key factor in managing change successfully. As the pace of technology evolution accelerates, what does flexibility actually look like in a corporate setting and how do you use it to leverage greater benefit from your technology investments? 3:20 PM - 3:40 PMTransformation Highway Geoff Knight3:40 PM - 4:25 PMClosing Remarks Keith Budge, Senior Vice President, General Manager Asia Pacific & Japan, Genesys4:25 PM - 4:35 PMCocktail Hour4:35 PM - 6:00 PM [/g_table_body][/g_table] Speakers [eventspeaker speaker_photo="147762" speaker_name="Dan Arra" speaker_title="Vice President Sales, Genesys"][/eventspeaker][eventspeaker speaker_photo="13337" speaker_name="Keith Budge" speaker_title="Senior Vice President, General Manager Asia Pacific & Japan, Genesys"][/eventspeaker][eventspeaker speaker_photo="154773" speaker_name="Julie Bingham" speaker_title="Head of Member Services, QSuper Group"][/eventspeaker][eventspeaker speaker_photo="151265" speaker_name="Fernando Egea" speaker_title="Vice President Strategic Solutions, Genesys"][/eventspeaker][eventspeaker speaker_photo="129220" speaker_name="Gwilym Funnell" speaker_title="Managing Director ANZ, Genesys" css=".vc_custom_1560978767843{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="122775" speaker_name="Sophie Giesen" speaker_title="Senior Manager, Strategic Business Consulting ANZ, Genesys"][/eventspeaker][eventspeaker speaker_photo="151268" speaker_name="Courtney Harland" speaker_title="Senior Solutions Consultant, Genesys"][/eventspeaker][eventspeaker speaker_photo="154768" speaker_name="Zach Hinkle" speaker_title="Product Manager, Genesys"][/eventspeaker][eventspeaker speaker_photo="149576" speaker_name="Annemarie Hodgson" speaker_title="Senior Solutions Consultant, Genesys" css=".vc_custom_1560981114948{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="154798" speaker_name="Geoff Knight" speaker_title="Guest Speaker"][/eventspeaker][eventspeaker speaker_name="Mark Mezgec" speaker_title="Manager – Centre of Excellence, QSuper Group" speaker_photo="154775"][/eventspeaker][eventspeaker speaker_photo="154767" speaker_name="Paula Mullan" speaker_title="Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ" css=".vc_custom_1561362864794{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="154799" speaker_name="Dan Rood" speaker_title="Vice President, Product Marketing, Genesys"][/eventspeaker][eventspeaker speaker_photo="154774" speaker_name="Ben Washbourn" speaker_title="IT Manager, Homecare Medical New Zealand"][/eventspeaker] SponsorsPlatinum [eventsponsor sponsor_link_type="url" sponsor_logo="144834" sponsor_url="https://www.spark.co.nz/"][/eventsponsor] Silver Plus [eventsponsor sponsor_link_type="url" sponsor_logo="144103" sponsor_url="https://www.poly.com/au/en"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="152718" sponsor_url="https://www.jabra.com.au/"][/eventsponsor] Silver [eventsponsor sponsor_link_type="url" sponsor_logo="152077" sponsor_url="https://www.pyrios.com/"][/eventsponsor] Afternoon Cocktails [eventsponsor sponsor_link_type="url" sponsor_logo="151028" sponsor_url="https://www.datacom.co.nz/"][/eventsponsor] AppFoundry [eventsponsor sponsor_link_type="url" sponsor_logo="139497" sponsor_url="https://www.cr-x.com/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="151992" sponsor_url="http://www.cxsnapshotz.com/"][/eventsponsor] Supporting Partner [eventsponsor sponsor_link_type="url" sponsor_logo="146866" sponsor_url="https://www.audiocodes.com/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="152052" sponsor_url="https://www.agcnetworks.com/au/"][/eventsponsor] VENUE Museum of New Zealand Te Papa Tongarewa 55 Cable Street, Te Aro Wellington, New Zealand[genesysbutton gb_size="large" gb_display="inline-block" gb_style="genesys-orange-fill" gb_link="url:https%3A%2F%2Fwww.google.com%2Fmaps%2Fdir%2F%2Fte%2Bpapa%2Bwellington%2Fdata%3D!4m6!4m5!1m1!4e2!1m2!1m1!1s0x6d38afd1ad98169d%3A0x9a409ffce82d9a30%3Fsa%3DX%26ved%3D2ahUKEwivjp7v6NDhAhVOfisKHdQxDcYQ9RcwFHoECAoQEA|title:Get%20Directions|target:%20_blank|" css=".vc_custom_1560979912281{margin-right: 21px !important;margin-bottom: 21px !important;}"][genesysbutton gb_size="large" gb_display="inline-block" gb_style="genesys-white-fill" gb_link="url:https%3A%2F%2Fwww.tepapa.govt.nz%2F|title:Learn%20More|target:%20_blank|"] G-Summit sells out quickly. Secure your spot now. [genesysbutton gb_size="large" gb_align="align-center" gb_style="genesys-orange-fill" gb_link="url:https%3A%2F%2Fconferenceworks.eventsair.com%2Fgsumwellington%2Freg|title:Register%20Now|target:%20_blank|"] Follow the conversation at: #GSummit19

[genesysbutton gb_align="align-right" gb_style="genesys-text" gb_link="url:https%3A%2F%2Fwww.genesys.com%2Fen-au%2Fevents%2Fg-summit-wellington|title:G-Summit%20Wellington%20%3E|target:%20_blank|"] AgendaSpeakersSponsorsVenue [genesysbutton gb_align="align-right" gb_link="url:https%3A%2F%2Fconferenceworks.eventsair.com%2Fgmelb%2Freg|title:Register|target:%20_blank|"] G-Summit MelbourneYour definitive local customer experience event30 & 31 July 2019, Melbourne, Australia [genesysbutton gb_size="large" gb_display="inline-block" gb_link="url:https%3A%2F%2Fconferenceworks.eventsair.com%2Fgmelb%2F3for2%2FSite%2FRegister|title:3%20for%202%20Registration|target:%20_blank|" css=".vc_custom_1560893838073{margin-right: 21px !important;margin-bottom: 15px !important;}"][genesysbutton gb_size="large" gb_display="inline-block" gb_link="url:https%3A%2F%2Fconferenceworks.eventsair.com%2Fgmelb%2Freg|title:Register%20now|target:%20_blank|"][rawcss raw_css="LmRpc3BsYXktZmxleCUyMCU3QmRpc3BsYXklM0ElMjAtd2Via2l0LWJveCUzQiUyMGRpc3BsYXklM0ElMjAtbXMtZmxleGJveCUzQiUyMGRpc3BsYXklM0ElMjBmbGV4JTNCJTIwLW1zLWZsZXgtd3JhcCUzQSUyMHdyYXAlM0IlMjBmbGV4LXdyYXAlM0ElMjB3cmFwJTNCJTdEJTBBJTIzc2l0ZV9nZW5lc3lzJTIwJTIzQ29udGVudCU1QmNsYXNzJTVFJTNEJTIyZXZlbnR0eXBlX2ctc3VtbWl0LTIwMTklMjIlNUQlMjAuZy10YWJsZSUyMC52Y19yb3clMjAud3BiX2NvbHVtbiUyMCU3QnBhZGRpbmclM0EwJTdEJTBBJTIzc2l0ZV9nZW5lc3lzJTIwJTIzQ29udGVudCU1QmNsYXNzJTVFJTNEJTIyZXZlbnR0eXBlX2ctc3VtbWl0LTIwMTklMjIlNUQlMjAuaW5uZXJhY2NvcmRpb24lMjAuaW5uZXJhY2NvcmRpb25faXRlbS5pdGVtLWFjY29yZGlvbi15ZXMuYWN0aXZlJTIwLmFjY29yZGlvbl9jb250ZW50JTIwJTdCJTBBJTIwJTIwJTIwJTIwcGFkZGluZy1sZWZ0JTNBJTIwMjFweCUzQiUwQSUyMCUyMCUyMCUyMG1hcmdpbi1ib3R0b20lM0ElMjAxNXB4JTNCJTBBJTIwJTIwJTIwJTIwYm9yZGVyLWxlZnQlM0ElMjAycHglMjBzb2xpZCUyMCUyM2YzZjNmMyUzQiUwQSU3RCUwQS52Y19yb3cudmNfcm93LW8tZXF1YWwtaGVpZ2h0JTNFLnZjX2NvbHVtbl9jb250YWluZXIudmVydGljYWxfZmxleGVuZCUyMCU3QiUwQSUyMCUyMCUyMCUyMGFsaWduLWl0ZW1zJTNBJTIwZmxleC1lbmQlM0IlMEElN0QlMEElMEElNDBtZWRpYSUyMG9ubHklMjBzY3JlZW4lMjBhbmQlMjAlMjhtYXgtd2lkdGglM0ElMjAxMjQwcHglMjklMjAlN0IlMEElMjAlMjAlMjAlMjAlM0Fyb290JTIwJTIzc2l0ZV9nZW5lc3lzJTIwJTIzQ29udGVudCU1QmNsYXNzJTVFJTNEJTIyZXZlbnR0eXBlX2ctc3VtbWl0LTIwMTklMjIlNUQlMjAlN0Jmb250LXNpemUlM0ElMjAxNHB4JTNCJTdEJTBBJTdEJTBBJTBBJTQwbWVkaWElMjBvbmx5JTIwc2NyZWVuJTIwYW5kJTIwJTI4bWF4LXdpZHRoJTNBJTIwNzY3cHglMjklMjAlN0IlMEElMjAlMjAlMjAlMjAlMjNzaXRlX2dlbmVzeXMlMjAlMjNDb250ZW50JTVCY2xhc3MlNUUlM0QlMjJldmVudHR5cGVfZy1zdW1taXQtMjAxOSUyMiU1RCUyMCUyM2FnZW5kYSUyMHAlMkMlMEElMjAlMjAlMjAlMjAlMjNzaXRlX2dlbmVzeXMlMjAlMjNDb250ZW50JTVCY2xhc3MlNUUlM0QlMjJldmVudHR5cGVfZy1zdW1taXQtMjAxOSUyMiU1RCUyMCUyM2FnZW5kYSUyMGgzJTJDJTBBJTIwJTIwJTIwJTIwJTIzc2l0ZV9nZW5lc3lzJTIwJTIzQ29udGVudCU1QmNsYXNzJTVFJTNEJTIyZXZlbnR0eXBlX2ctc3VtbWl0LTIwMTklMjIlNUQlMjAlMjNhZ2VuZGElMjBoNCUyQyUwQSUyMCUyMCUyMCUyMCUyM3NpdGVfZ2VuZXN5cyUyMCUyM0NvbnRlbnQlNUJjbGFzcyU1RSUzRCUyMmV2ZW50dHlwZV9nLXN1bW1pdC0yMDE5JTIyJTVEJTIwLmNlbnRlci1vbi1tb2JpbGUlMjBoMSUyQyUwQSUyMCUyMCUyMCUyMCUyM3NpdGVfZ2VuZXN5cyUyMCUyM0NvbnRlbnQlNUJjbGFzcyU1RSUzRCUyMmV2ZW50dHlwZV9nLXN1bW1pdC0yMDE5JTIyJTVEJTIwLmNlbnRlci1vbi1tb2JpbGUlMjBoMiUyQyUwQSUyMCUyMCUyMCUyMCUyM3NpdGVfZ2VuZXN5cyUyMCUyM0NvbnRlbnQlNUJjbGFzcyU1RSUzRCUyMmV2ZW50dHlwZV9nLXN1bW1pdC0yMDE5JTIyJTVEJTIwLmNlbnRlci1vbi1tb2JpbGUlMjBoMyUyQyUyMCUyMCUyMCUwQSUyMCUyMCUyMCUyMCUyM3NpdGVfZ2VuZXN5cyUyMCUyM0NvbnRlbnQlNUJjbGFzcyU1RSUzRCUyMmV2ZW50dHlwZV9nLXN1bW1pdC0yMDE5JTIyJTVEJTIwLmNlbnRlci1vbi1tb2JpbGUlMjAuYWxpZ24tbGVmdCUyMCU3QiUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMHRleHQtYWxpZ24lM0ElMjBjZW50ZXIlMjFpbXBvcnRhbnQlM0IlMEElMjAlMjAlMjAlMjAlN0QlMEElMjAlMjAlMjAlMjAlMjNzaXRlX2dlbmVzeXMlMjAlMjNDb250ZW50JTVCY2xhc3MlNUUlM0QlMjJldmVudHR5cGVfZy1zdW1taXQtMjAxOSUyMiU1RCUyMC5pbm5lcmFjY29yZGlvbiUyMC5pbm5lcmFjY29yZGlvbl9pdGVtLml0ZW0tYWNjb3JkaW9uLXllcy5hY3RpdmUlMjAuYWNjb3JkaW9uX2NvbnRlbnQlMjAlN0IlMEElMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjBwYWRkaW5nJTNBJTIwMCUzQiUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMGJvcmRlciUzQSUyMG5vbmUlM0IlMEElMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjB0ZXh0LWFsaWduJTNBJTIwY2VudGVyJTNCJTBBJTIwJTIwJTIwJTIwJTdEJTBBJTdEJTBBJTBBJTJGJTJBJTIwVVBEQVRFJTIwTWFya2V0byUyMEJ1dHRvbiUyMFN0eWxlcyUyMCUyQSUyRiUwQS5nbWt0b19mb3JtLmdta3RvX2Zvcm1hdF9ob3Jpem9udGFsJTIwLm1rdG9Gb3JtJTIwLm1rdG9CdXR0b25Sb3clMjAubWt0b0J1dHRvbldyYXAlMjBidXR0b24ubWt0b0J1dHRvbiUyMCU3QiUwQSUyMCUyMCUyMCUyMGZvbnQtc2l6ZSUzQSUyMDFyZW0lM0IlMEElMjAlMjAlMjAlMjBib3JkZXIlM0ElMjAycHglMjBzb2xpZCUyMCUyM2ZmNGYxZiUzQiUwQSUyMCUyMCUyMCUyMHRyYW5zaXRpb24lM0ElMjBhbGwlMjAuMjVzJTIwZWFzZSUzQiUwQSUyMCUyMCUyMCUyMGJveC1zaGFkb3clM0ElMjBub25lJTNCJTBBJTdEJTBBJTBBJTJGJTJBJTIwQUREJTIwdG8lMjBNYXJrZXRvJTIwU3R5bGVzJTIwJTJBJTJGJTBBLmdta3RvX2Zvcm0uZ21rdG9fZm9ybWF0X2hvcml6b250YWwlMjAubWt0b0Zvcm0lMjAubWt0b0J1dHRvblJvdyUyMC5ta3RvQnV0dG9uV3JhcCUyMGJ1dHRvbiUzQWhvdmVyLm1rdG9CdXR0b24lMjAlN0IlMEElMjAlMjAlMjAlMjBjdXJzb3IlM0ElMjBwb2ludGVyJTNCJTBBJTIwJTIwJTIwJTIwY29sb3IlM0ElMjAlMjNmZjRmMWYlM0IlMEElMjAlMjAlMjAlMjBiYWNrZ3JvdW5kLWNvbG9yJTNBJTIwJTIzZmZmJTNCJTBBJTdEJTBBJTBBJTJGJTJBJTIwQUREJTIwVE8lMjBTUEVBS0VSUyUyMEVMRU1FTlQlMjAlMkElMkYlMEEuZWxlbWVudF9zcGVha2VyJTIwJTdCdGV4dC1hbGlnbiUzQSUyMGNlbnRlciUzQiU3RCUwQSUwQSUyRiUyQSUyMFJFRkVSRU5DRSUyME9OTFklMjAlMkElMkYlMEElMjNzaXRlX2dlbmVzeXMlMjAlMjNDb250ZW50JTIwLmdlbmVzeXMtYnV0dG9uJTIwYSUyMCU3QiUwQSUyMCUyMCUyMCUyMGZvbnQtc2l6ZSUzQSUyMDFlbSUzQiUwQSUyMCUyMCUyMCUyMHBhZGRpbmclM0ElMjAuMjVlbSUyMDIuNWVtJTNCJTBBJTIwJTIwJTIwJTIwbGluZS1oZWlnaHQlM0ElMjAxLjNlbSUzQiUwQSUyMCUyMCUyMCUyMGZvbnQtd2VpZ2h0JTNBJTIwMzAwJTNCJTBBJTIwJTIwJTIwJTIwZGlzcGxheSUzQSUyMGlubGluZS1ibG9jayUzQiUwQSUyMCUyMCUyMCUyMGJvcmRlci1yYWRpdXMlM0ElMjAyZW0lM0IlMEElMjAlMjAlMjAlMjB0ZXh0LWRlY29yYXRpb24lM0ElMjBub25lJTNCJTBBJTIwJTIwJTIwJTIwYm94LXNpemluZyUzQSUyMGJvcmRlci1ib3glM0IlMEElN0Q="] Chart the future of your customer experience at G-SummitDiscover emerging technologies, talk with peers and see the future of customer experience. Spend a day at G-Summit Melbourne and learn how to make every moment count for your customers, for your agents and for your business. Gain the ideas, tools and techniques to take your customer experiences to new heights.Agenda [g_table g_table_border_width="initial" g_table_theme="no-theme"][g_table_body] Tuesday 30 JulyInnovation across government – Customers and Prospective Customers only Join this workshop and explore the challenges of innovation across all levels of government. Genesys has government customers all around the globe facing similar challenges: how to innovate with less, data privacy and security, cloud strategy, connecting relevant data across departments. Join this interactive session to hear about these challenges and others in detail and workshop tangible solutions/approaches to resolving these.  Kick start your transformation – Customers and Prospective Customers only If you have recently implemented your Genesys platform or are wanting to introduce new concepts to your Customer Experience model, this is an opportunity to progress the full potential of your vision through an interactive session providing common pitfalls, real-world successes and challenges outside technology that influence successful decisions. Join other recent Genesys customers to share thoughts on your experience to date.  Take your transformation to the next level – Customers only The Australia-New Zealand customer is mature in their expectations of CX, service accessibility and personalisation. With that in mind, research shows that many organisations are still struggling with omnichannel capability (sharing context across channels), enabling service capability rapidly, understanding customer intent and engaging with relevance. This session will discuss and workshop the obstacles preventing organisations from taking the next step and workshop removing/mitigating these. Exploring the risk around innovation, making more short-term decisions to create long-term agility and how can we help you get the most from your investment.  Build a Bot workshop - Customers and Prospective Customers only In this hands-on workshop, you will have the opportunity to learn about, and build flows that utilise 3rd party bots to direct and handle interactions. You will use natural language understanding to gather intent prior to routing interactions as well as providing self service capabilities. Don’t forget to bring your laptop and phone! 1:30 PM - 4:15 PMAppFoundry for Partners AppFoundry is the singular source of Genesys approved applications and integrations for all Genesys Platforms. Join us to find out how to leverage AppFoundry to expand Genesys platform adoption and revenue via automation, re-usable solutions and vendor applications. Partner session only session. 3:30 PM - 5:00 PMIndustry Connected Networking and Cocktails We welcome all attendees to join us for Networking and Cocktails. 4:15 PM - 6:00 PM [/g_table_body][/g_table][g_table g_table_border_width="initial" g_table_theme="no-theme"][g_table_body] Wednesday 31 JulyArrival & registration8:00 AM - 8:50 AMWelcome to G-Summit19 Gwilym Funnell, Managing Director ANZ, Genesys8:50 AM - 9:00 AMMake Every Moment Count Dan Rood, Vice President Product Marketing, Genesys9:00 AM - 9:30 AMService NSW Case Study: Transforming Citizen Experience Jody Grima, Executive Director Service Delivery, Service NSW9:30 AM - 9:50 AMPlatinum Sponsor: Google Matt Jones, Product Manager, Google9:50 AM - 10:10 AMCX Heroes10:10 AM - 10:20 AMMorning Tea10:20 AM - 10:50 AMCelebrating Award Winning Customer Success Stories Michael Clark, CIO, Fair Work Ombudsman Andrew Slater, CEO, Homecare Medical George Yousif, Infrastructure & WFM Coordinator, Tokio Marine10:50 AM - 11:05 AMCX Transformation Fernando Egea, Vice President Strategic Solutions, Genesys11:05 AM - 11:35 AMCustomer Success Stories Sales and Marketing Dan Arra, Vice President Sales, Genesys11:35 AM - 11:50 AMSolution Demo: Make Every Moment Count11:50 AM - 12:05 PMLunch12:05 PM - 1:05 PMG-Summit Breakout SessionsHear about Chatbot and Voicebot possibilities in Genesys This breakout will cover how and why to introduce a bot to your Genesys environment. Where to start? How do bots fit in? Scaling a bot. Third party and Genesys bots, plus a live demo of introducing the first bot to your Genesys environment.  Customer Success Story Andrew Hume, CEO, Probe   Level-up your CX with disruptive innovations in AI Paul Humphrey, CEO, Call Journey Customer Experience is about to hit a wall. The low hanging CX fruits have been picked, and most businesses have achieved the base level of customer experience prerequisites. But consumer standards continue to rise, and the current level of CX most brands deliver won’t satisfy customers for long. Business Leaders are starting to understand that being better at customer experience is imperative to the growth and survival of a company versus competitors.Join this session to discover The Next Level CX and learn:How to evolve your omnichannel strategy with the latest innovation in voice data technology How to connect those customer-facing CX improvements to back end systems like finance, HR and the supply chain How to understand what your customers really desire beyond the product and service you offer How to find “niches” to create new value propositions for your customers  AppFoundry - extending and expanding transformational value Zach Hinkle, Product Manager, Genesys AppFoundry is the singular source of Genesys approved applications and integrations for all Genesys Platforms. Join us to find out to expand the capabilities of your Genesys platform via automation, re-usable solutions and vendor applications. 1:05 PM - 1:35 PMGetting to a smarter employee journey using Automation @Work Employees are the most valuable asset in your business. Keeping them trained and engaged is becoming increasingly difficult. How do you balance contact centre quality, on-going training, employee engagement and increased operational excellence? Automation @Work leverages the best technology to make it happen!  Building an elite service organisation Paula Mullan, Senior Manager Operational Effectiveness, Everyday Banking, Westpac NZ   Moving your contact centre to the cloud Moving to the cloud isn’t just for large organisations. Explore the impact of moving a contact centre solution (of any size) to the cloud, from both the IT and business-user perspectives. Understand what other Genesys customers have done in their transition to the cloud and how they have improved day to day operations, integrated with existing software, optimized their workforce and many other benefits.  Finding prospects, winning & keeping customers is as easy as learning to fly fish Dan Arra, Vice President, Genesys If your website is one of your key sources to find new prospects and leads, you’ll want to reel them in by providing the right information at the right moment of their journey using the power of AI. Join us to learn more about how Altocloud can increase your website leads–and you’ll learn a bit about fly fishing, too.1:40 PM - 2:10 PMSolutions Roadmap: Pure Connect Hear all that’s planned for the remainder of 2019 and into 2020.  Solutions Roadmap: Pure Cloud Hear all that’s planned for the remainder of 2019 and into 2020.  Solutions Roadmap: Pure Engage Hear all that’s planned for the remainder of 2019 and into 2020.2:15 PM - 2:45 PMAfternoon Tea2:45 PM - 3:15 PMCelebrating Award Winning Customer Success Stories Luke Whytcross, Head of Customer Solutions, O'Brien Glass Steven Bailey, Chief Client Officer, MyBudget3:15 PM - 3:30 PMThe Tangible Value of Flexibility in Technology Investments Julie Bingham, Head of Member Services, QSuper Group and Mark Mezgec, Manager - Centre of Excellence Sophie Giesen, Senior Manager, Strategic Business Consulting ANZ, Genesys Organisations and individuals naturally struggle with change, and being flexible is often touted as the key factor in managing change successfully. As the pace of technology evolution accelerates, what does flexibility actually look like in a corporate setting and how do you use it to leverage greater benefit from your technology investments? 3:30 PM - 3:50 PMA long way home Saroo Brierley3:50 PM - 4:30 PMClosing Remarks Keith Budge, Senior Vice President, General Manager Asia Pacific & Japan, Genesys4:30 PM - 4:40 PMG-Summit19 Party Spice Market 4:40 PM - 10:00 PM [/g_table_body][/g_table] Speakers [eventspeaker speaker_photo="147762" speaker_name="Dan Arra" speaker_title="Vice President Sales, Genesys"][/eventspeaker][eventspeaker speaker_photo="154773" speaker_name="Julie Bingham" speaker_title="Head of Member Services, QSuper Group and Mark Mezgec, Manager" css=".vc_custom_1561365199163{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="154793" speaker_name="Steven Bailey" speaker_title="Chief Client Officer, MyBudget"][/eventspeaker][eventspeaker speaker_photo="144108" speaker_name="Saroo Brierley" speaker_title="Guest Speaker"][/eventspeaker][eventspeaker speaker_photo="13337" speaker_name="Keith Budge" speaker_title="Senior Vice President, General Manager Asia Pacific & Japan, Genesys" css=".vc_custom_1560980977648{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="147593" speaker_name="Michael Clark" speaker_title="Senior Executive, Fair Work Ombudsman"][/eventspeaker][eventspeaker speaker_photo="151265" speaker_name="Fernando Egea" speaker_title="Vice President Strategic Solutions, Genesys"][/eventspeaker][eventspeaker speaker_photo="129220" speaker_name="Gwilym Funnell" speaker_title="Managing Director ANZ, Genesys" css=".vc_custom_1560895078285{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="122775" speaker_name="Sophie Giesen" speaker_title="Senior Manager, Strategic Business Consulting ANZ Genesys"][/eventspeaker][eventspeaker speaker_photo="149575" speaker_name="Jody Grima" speaker_title="Executive Director, Service Delivery, Service NSW"][/eventspeaker][eventspeaker speaker_photo="151268" speaker_name="Courtney Harland" speaker_title="Senior Solutions Consultant, Genesys" css=".vc_custom_1560895085938{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="154768" speaker_name="Zach Hinkle" speaker_title="Product Manager, Genesys" css=".vc_custom_1561365164063{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="149600" speaker_name="Annemarie Hodgson" speaker_title="Senior Solutions Consultant, Genesys"][/eventspeaker][eventspeaker speaker_photo="154783" speaker_name="Andrew Hume" speaker_title="CEO, Probe"][/eventspeaker][eventspeaker speaker_photo="154782" speaker_name="Paul Humphrey" speaker_title="CEO, Call Journey"][/eventspeaker][eventspeaker speaker_photo="154767" speaker_name="Paula Mullan" speaker_title="Senior Manager Operational Effectiveness, Everyday Banking, Westpac NZ"][/eventspeaker][eventspeaker speaker_photo="154781" speaker_name="Andrew Slater" speaker_title="CEO, Homecare Medical" css=".vc_custom_1561364665581{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="149578" speaker_name="George Yousif" speaker_title="Infrastructure & WFM Coordinator, Tokio Marine Management" css=".vc_custom_1560898601164{border-radius: 2px !important;}"]Maecenas cursus ornare ligula, eget rhoncus justo commodo lacinia. Nulla est nisi, elementum ornare bibendum id, semper feugiat tortor. Aenean sit amet eleifend ex. Nam ut massa enim. Quisque condimentum tempus laoreet. Aenean neque eros, congue a imperdiet ac, eleifend nec enim. Nam sodales massa lacus, sed aliquet ipsum laoreet.[/eventspeaker][eventspeaker speaker_photo="148475" speaker_name="Luke Whytcross" speaker_title="Head of Customer Solutions, O’Brien Glass"][/eventspeaker] SponsorsPlatinum & After Party [eventsponsor sponsor_link_type="url" sponsor_logo="141999" sponsor_url="https://cloud.google.com/"][/eventsponsor] Gold Plus [eventsponsor sponsor_link_type="url" sponsor_logo="141996" sponsor_url="https://www.calljourney.com/"][/eventsponsor] Gold [eventsponsor sponsor_link_type="url" sponsor_logo="151034" sponsor_url="http://byte.com.au"][/eventsponsor] Silver Plus [eventsponsor sponsor_link_type="url" sponsor_logo="150230" sponsor_url="https://ipiphany.ai/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="152718" sponsor_url="https://www.jabra.com.au/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="148437" sponsor_url="http://www.veridian.com.au/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="152707" sponsor_url="https://www.secureco.co/"][/eventsponsor] Silver [eventsponsor sponsor_link_type="url" sponsor_logo="152077" sponsor_url="https://www.pyrios.com/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="150234" sponsor_url="https://www.nec.com.au/"][/eventsponsor] Afternoon Cocktails [eventsponsor sponsor_link_type="url" sponsor_logo="151028" sponsor_url="https://www.datacom.co.nz/"][/eventsponsor] Supporting Partner [eventsponsor sponsor_link_type="url" sponsor_logo="146866" sponsor_url="https://www.audiocodes.com/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="152083" sponsor_url="https://auroz.com.au/"][/eventsponsor] AppFoundry [eventsponsor sponsor_link_type="url" sponsor_logo="139497" sponsor_url="https://www.cr-x.com/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="151255" sponsor_url="http://www.creativevirtual.com/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_url="http://www.cxsnapshotz.com/" sponsor_logo="151992"][/eventsponsor] Barista Cart [eventsponsor sponsor_link_type="url" sponsor_logo="145558" sponsor_url="https://www.qpc.com/"][/eventsponsor][eventsponsor sponsor_link_type="url" sponsor_logo="150226" sponsor_url="https://www.dxc.technology/"][/eventsponsor] Grand Hyatt Melbourne 123 Collins Street Melbourne, Australia[genesysbutton gb_size="large" gb_display="inline-block" gb_style="genesys-orange-fill" gb_link="url:https%3A%2F%2Fwww.google.com.au%2Fmaps%2Fdir%2F%2FGrand%2BHyatt%2BMelbourne%2C%2B123%2BCollins%2BSt%2C%2BMelbourne%2BVIC%2B3000%2F%40-37.8152102%2C144.9678949%2C17z%2Fdata%3D!4m8!4m7!1m0!1m5!1m1!1s0x6ad642c82bb22961%3A0x538e51be37bb2b78!2m2!1d144.9700836!2d-37.8152145|title:Get%20Directions|target:%20_blank|" css=".vc_custom_1560970876856{margin-right: 21px !important;margin-bottom: 21px !important;}"][genesysbutton gb_size="large" gb_display="inline-block" gb_style="genesys-white-fill" gb_link="url:https%3A%2F%2Fwww.hyatt.com%2Fen-US%2Fhotel%2Faustralia%2Fgrand-hyatt-melbourne%2Fmelbo%3Fsrc%3Dcorp_lclb_gmb_seo_aspac_melbo|title:Learn%20More|target:%20_blank|"] G-Summit sells out quickly. Secure your spot now. [genesysbutton gb_size="large" gb_align="align-center" gb_link="url:https%3A%2F%2Fconferenceworks.eventsair.com%2Fgmelb%2Freg|title:Register%20now|target:%20_blank|"] Follow the conversation at: #GSummit19

AgendaSpeakersSponsorsVenue [genesysbutton gb_align="align-right" gb_style="custom" gb_text_color="#ffffff" gb_link="url:%23register|title:Register|"] G-Theatre India 2018 Mumbai - 9 August, 2018 Gurugram - 10 August, 2018 [genesysbutton gb_size="medium" gb_link="url:%23register|title:Register%20now|"] The G-Theatre is an exclusive platform, celebrating “Moments Connected”. Evenings that embody the finest culinary experiences, laced with meaningful conversations that raise a toast to innovation and the latest trends which seek to enhance “customer experience”. The G-Theatre extends an opportunity to connect with industry peers and leaders, creating an eco-system that supports exchange of ideas, stories of success and joint developmental synergies. This is a forum where some of our finest talents from across the world of Genesys take the stage to present, interact and hear you out. This is our way of redefining “The World of CX”Agenda [bg#ff4f1f;c#ffffff]Time,[bg#ff4f1f;c#ffffff]Event|6%3A30-7%3A30pm,%3Ch3%3EWelcome%20to%20the%20G-%20Lounge%3C%2Fh3%3E|[bg]7%3A30-7%3A40pm,[bg]%3Ch3%3EGuests%20are%20guided%20to%20the%20G%20%E2%80%93%20Theater%20%3C%2Fh3%3E|7%3A40-8%3A10pm,%3Ch3%3EExecutive%20Perspectives-%20The%20State%20of%20Business%20%3C%2Fh3%3E%0A%3Cp%3ESajin%20Rehan%2C%20Vice%20President%2C%20Sales%2C%20Genesys%20South%20Asia%3C%2Fp%3E%0A%3Cp%3ECourse%20of%20Meal%3A%20Entr%C3%A9e%3C%2Fp%3E|8%3A10-8%3A35pm,%3Ch3%3EExecutive%20Perspectives-%20The%20State%20of%20Business%20%3C%2Fh3%3E%0A%3Cp%3EFuture%20Vision%20and%20Trends%20-%20Artificial%20Intelligence%20%26%20Emerging%20Technologies%20%3C%2Fp%3E%0A%3Cp%3ECourse%20of%20Meal%3A%20Soup%20%26amp%3B%20Salads%3C%2Fp%3E|8%3A35-9%3A00pm,%3Ch3%3EMoments%20Connected%3A%20Watch%20the%20Technology%20at%20Work%20%3C%2Fh3%3E%0A%3Cp%3EAditya%20Garg%20Head%20of%20Solution%20Consulting%20%26%20Amit%20Gupta%20Solution%20Consultant%2C%20Genesys%20%3C%2Fp%3E%0A%3Cp%3ECourse%20of%20Meal%3A%20Main%20Course%3C%2Fp%3E|9%3A00-9%3A15pm,%3Ch3%3ERoadmap%3A%20Tying%20it%20All%20Together%3C%2Fh3%3E%0A%3Cp%3EAtul%20Edlabadkar%2C%20Senior%20Director%2C%20Engineering%2C%20Genesys%3C%2Fp%3E%0A%3Cp%3ECourse%20of%20Meal%3A%20Desserts%20%3C%2Fp%3E|9%3A15-9%3A20pm,%3Ch3%3ESession%20Closes%3C%2Fh3%3E%0A%3Cp%3ESajin%20Rehan%2C%20Vice%20President%2C%20Sales%2C%20Genesys%20South%20Asia%3C%2Fp%3E%0A%3Cp%3ECourse%20of%20Meal%3A%20Coffee%20%26amp%3B%20Liquor%3C%2Fp%3E|9%3A20-10%3A30pm,%3Ch3%3EGuests%20are%20guided%20to%20the%20G%20Lounge%20%3C%2Fh3%3E Speakers Keep your eye on this page. We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed.Mr. Sajin RehanVice President, Sales, Genesys South Asia & MD Genesys IndiaMr. Christopher ConnollyVice President, Solution Strategy, GenesysVice President, Solution Strategy, GenesysMr. Aditya GargHead of Solution Consulting, Genesys IndiaMr. Amit GuptaSolution Consultant, GenesysMr. Atul EdlabadkarSenior Director, Engineering, GenesysSponsor [sponsorsbox sponsor_logo="17406" sponsor_link="url:https%3A%2F%2Fwww.apac.jabra.com%2F|title:https%3A%2F%2Fwww.apac.jabra.com%2F||"] VenuesThe St. Regis Mumbai 462, Senapati Bapat Marg, Lower Parel, Mumbai 400013The Oberoi, Gurugram 443 Udyog Vihar, Phase V, Gurugram Uttar Pradesh 122016Register [mktoform form_action="inline" cta_header="Register Now" cta_button="Register" form_format="horizontal" target=".thank-you" landing_id="65485" cid_id="7010B000001SfDW" script_submit="ZnVuY3Rpb24lMjglMjklN0JqUXVlcnklMjglMjclMjNnbWt0b19mb3JtJTI3JTI5LmhpZGUlMjglMjklM0IlN0Q="] Thank you for registering. For any assistance you could contact our representatives on the numbers mentioned below Malvika - 9650634008 Rachana - 9910944339Follow the conversation:

[templatera id="145503"] CX Leaders CouncilThe annual gathering of the world’s customer experience leadersDanang, Vietnam 19-20 September 2019 [rawcss raw_css="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"] Register now through May 15th and save. 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[genesysbutton gb_size="large" gb_align="align-center" gb_style="customstyle" gb_fill_color="#26a69a" gb_text_color="#ffffff" gb_link="url:http%3A%2F%2Fwww.cvent.com%2Fd%2Fmbqrqw%2F4W|title:Register|target:%20_blank|"] Xperience19 is the customer event of the year. Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FFFFFF" svg_file="585" svg_stroke_width="1.5px"] 2,000+Customer Experience and IT professionals under one roof. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FFFFFF" svg_file="561" svg_stroke_width="1.5px"] 80+Breakout sessions designed to take your team to the next level. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FFFFFF" svg_file="592" svg_stroke_width="1.5px"] 50+Sponsors representing the newest and most innovative technologies. [genesysbutton gb_size="large" gb_align="align-center" gb_style="genesys-white-fill" gb_link="url:https%3A%2F%2Fwww.genesys.com%2Fevents%2Fxperience19%2Fagenda|title:See%20the%20agenda||"] Welcome Welcome to the 2019 CX Leaders Council (CXLC), the annual gathering of customer experience organisations and leaders from across APAC and beyond. This year, CXLC takes place on 19–20 September, at the Hyatt Regency Danang Resort and Spa, Vietnam, which is situated on the edge of Danang — and just a short ride from UNESCO world heritage listed site Hoi An.In 2019, we have commissioned APAC-wide Consumer Insights research to explore how consumers really feel about customer experience. At the event, we’ll unveil the findings of this research and explore the growing relationship between technology and customer experience.Don’t miss out on the premier customer experience event of the year. See what happens when great minds, visionary leaders, successful customers and trusted partners come together around technology.I look forward to welcoming you in Danang, Vietnam.Keith Budge Senior Vice President and General Manager Genesys Asia-Pacific & Japan Need to convince your boss? Consider these thoughts. At Xperience19 you’ll learn about product enhancements, latest innovations and experience breakout sessions planned with your job in mind. You’ll meet peers and be inspired by thought leaders from around the world. You’ll also hear from analysts and industry thought leaders and get the most current info about Genesys products and services. And much, much more.We’ve created this letter to help you show your boss why it’s important for you to be here[genesysbutton gb_size="medium" gb_style="customstyle" gb_fill_color="#26a69a" gb_text_color="#ffffff" gb_link="url:https%3A%2F%2Fgenbin.genesys.com%2Fmedia%2F2af01482-reasons-to-attend-xperience-2019-en.pdf|title:Download%20it%20today|target:%20_blank|"] “This was my first CX conference and I was blown away. From the keynotes to the breakout sessions. I loved the keynote speakers and the messages could not only apply to my contact center life, but my life period.”- 2018 Attendee.Register your interest [mktoform cta_header="" cta_button="Submit" form_action="inline" form_format="horizontal" form_branding="no-branding" cid_id="7010d000000mcUO" target=".thank-you"] Thank you for your interest.Stay Connected: #GenesysLive About Genesys Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Copyright © 2019 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription [templatera id="146455"]