The Experience Index™ by Genesys

Measure, benchmark and improve experiences with a new people-centric, actionable approach

I would like someone to reach out to me

Benefits

Gain experience measurement and analytics within one tool
Pinpoint exactly what to improve for employees and customers
Act on insights across the end-to-end experience
Compare your performance against industry benchmarks
Get guidance on next steps with expert advisory services

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.