Asia-Pacific Customer Experience Transformation Readiness Index 2021

Uncover the findings of the research and learn how companies in the Asia Pacific fare in all six dimensions. Findings from this study serve as a call-to-action and opportunity for organisations and contact centres to transform end-to-end customer and employee journeys. Read the full research report.

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Asia-Pacific Customer Experience Transformation Readiness Index 2021