G2 Crowd Report for Contact Centre Infrastructure | Summer 2018

Genesys tops the leader grid and ranks highest in satisfaction

In the G2 Crowd Summer 2018 Report for Contact Centre Infrastructure, Genesys establishes a leadership position in all three product solutions with Genesys PureConnect topping the charts in G2Score and satisfaction. This validates Genesys commitment power the world’s best customer engagement solutions for organisations of all sizes—both in the cloud and on-premises.

And according to G2 Crowd reviews, customers agree.

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Easy to implement, Ease of use, Great Dashboard, ability to change without the need for PC support resources.

– Poojan M., G2 Crowd user on Genesys PureCloud

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We chose this solution for our telephone platform because it offers various advanced solutions. In particular, the multichannel, the distribution of intercations by skills, intelligent call routing and it is an all-in-one solution.”

-Mohamed K., G2 Crowd user on Genesys PureConnect

Get the report to learn:

  • How contact centre vendors compare based on real-user experiences
  • Satisfaction ratings from reviewers on how the vendor’s satisfy their needs
  • Product profiles with reviews and industry served to evaluate key criteria to guide your decision-making process
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