In the G2 Crowd Summer 2018 Report for Contact Centre Infrastructure, Genesys establishes a leadership position in all three product solutions with Genesys PureConnect topping the charts in G2Score and satisfaction. This validates Genesys commitment power the world’s best customer engagement solutions for organisations of all sizes—both in the cloud and on-premises.
Easy to implement, Ease of use, Great Dashboard, ability to change without the need for PC support resources.”
– Poojan M., G2 Crowd user on Genesys PureCloud
We chose this solution for our telephone platform because it offers various advanced solutions. In particular, the multichannel, the distribution of intercations by skills, intelligent call routing and it is an all-in-one solution.”
-Mohamed K., G2 Crowd user on Genesys PureConnect