Frost Industry Quotient (IQ):

Australian Cloud Contact Centre Market 2018

Genesys named the only Champion in Australia in Frost & Sullivan’s Cloud Contact Centre IQ Matrix

The Frost Industry Quotient (IQ) Matrix evaluates the 8 major vendors in the Australian cloud contact centre market, using the following key criteria:

  • Revenue market share
  • Product/service strategy
  • People and skills strategy
  • Ecosystem strategy
  • Business strategy.
Frost & s iq matrix cropped

Genesys is the only vendor to occupy the Champions’ Quadrant, demonstrating good growth in 2017 and a solid future strategy by pursuing growth through acquisitions to expand our range of cloud contact centre offerings.

The report also notes our in-depth partner program, vast breadth of capabilities and impressive track record of new customer wins in the ANZ cloud contact centre market throughout 2017 as further evidence of our position as Australia’s only Champion vendor.

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