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ContactBabel Report

The Inner Circle Guide to Omnichannel

Customer Drivers for Omnichannel Contact Centers

A true omnichannel approach is vital to offering the same high level of service and knowledge through each channel. Equally important is the freedom for agents to act in a way appropriate to the situation. Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new channel, device or medium is added to the customer service mix.

ContactBabel’s Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the human connection.

Download this new report to learn more about customer drivers for omnichannel contact centers and channel usage: past, present and future.