Five trendsetters in CX innovation

Building a competitive advantage through customer experience

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Many businesses want to be innovative and improve their customer experience (CX). But that path can be fraught with uncertainty about results.

Start your “customer first” drive with modern cloud technology. It not only gives you critical metrics — to measure CX and map it to your business outcomes — but it also enables you to quickly adapt to new market trends.

Read how five trendsetters used innovation in the cloud to break through CX barriers:

100% of initial interactions handled by AI-enabled bots
15,000 agents migrated with no service disruption
32% reduction in operating costs
37% reduction in agent attrition

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.