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Five trendsetters in CX innovation

Building a competitive advantage through customer experience

Many businesses want to be innovative and improve their customer experience (CX). But that path can be fraught with uncertainty about results.

Start your “customer first” drive with modern cloud technology. It not only gives you critical metrics — to measure CX and map it to your business outcomes — but it also enables you to quickly adapt to new market trends. 

Read how five trendsetters used innovation in the cloud to break through CX barriers:  

  • 100% of initial interactions handled by AI-enabled bots 
  • 15,000 agents migrated with no service disruption 
  • 32% reduction in operating costs 
  • 37% reduction in agent attrition