GARTNER REPORT

The Gartner Customer Service Technology Vendor Guide, 2019

Striking a balance between the needs of your organisation and your customers is simple with a vendor who provides the digital tools to implement a personalised customer experience.

According to Gartner*, “The majority of CEOs say they have a digital transformation initiative underway to make their respective organisations more digital.” And, Gartner adds, “Customer service technologies should be seen as the foundation of CX management and at the heart of digital transformation.”

In this report, Gartner analysts provide a guide to understand vendors and their customer service solutions, including how to:

  • Explore vendors that support customer experience initiatives, such as customer analytics and multichannel interactions
  • Future-proof your technology investments with inspiration from key customer service technology markets
  • Choose best-fit vendors by adopting an “automation first” mindset

Read the report

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*The Gartner Customer Service Technology Vendor Guide, 2019 , Nadine LeBlanc, Jim Davies, Steve Blood, Melissa Davis, Brian Manusama, Simon Harrison, Drew Kraus, Olive Huang, Jim Robinson, Anthony Mullen                                                                              RECOMMENDED BY THE AUTHORS , 27 June 2019

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