Report

The State of Customer Experience report: Europe

The State of Customer Experience report: Key findings from Europe

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European consumers have clear expectations: they want fast, seamless service that feels human, not transactional. In “The State of Customer Experience: Europe” report, we share the latest regional insights from consumers and customer experience (CX) leaders surveyed across key European markets. Discover the trends, expectations and opportunities shaping the future of both customer and employee experiences.

From changing service preferences to investments by organisations in AI and cloud technology, this report provides valuable perspective for CX teams looking to enhance employee performance and strengthen customer loyalty.

Discover insights from our survey on:

Top challenges facing CX leaders across the region
What European consumers expect from today’s service experiences
Areas where organisations are prioritising investments to drive impact