Global system integrators: Experts in CX transformation

Transforming your customer experience (CX) goes beyond the contact centre, sometimes requiring complex technology integrations and change management expertise. Genesys has relationships with leading global system integrators (GSI) to expedite and simplify the process for your organisation.

Herobanner   global system integrators

Accelerate the impact of your CX transformation with a GSI

Our network of expert GSIs can help you dramatically evolve your customer experience — while leveraging your existing investments in people, processes and technology. They’re adept at helping organisations of all sizes achieve their digital transformation goals with prescriptive migration strategies, proven workflows and established SLAs. Combine these relationships with other Genesys strategic alliances — including Adobe, Amazon Web Services (AWS), Google Cloud and Microsoft — to further benefit from industry-leading partners.


CX experts in your vertical

Benefit from extensive GSI experience in your specific industry, and work together to bring your CX vision to life.

Real business outcomes

Align your CX strategy with the outcomes that will drive the most value for customers and employees across your business.

Global presence, local knowledge

Our partners apply their global expertise to understand your needs on every level — across the brand and regionally.

Extended value for your CX

GSIs have proven methodologies that connect people, processes and technology to drive broader value for your CX initiatives.

Global System Integrators



Accenture, a leader in cloud strategy and implementation, and Genesys, a leader in cloud contact centre platforms, bring together comprehensive capabilities and services. Through numerous client implementations, we’ve developed tools and accelerators specifically tuned to expedite delivery and time to value. Our strategic partnership offers unrivaled value and expertise to help you deliver a personalised customer experience to your customers around marketing, sales and service processes.

G summitスポンサーavanade


Avanade is the leading provider of innovative digital, cloud and advisory services; industry solutions; and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. With the most Microsoft certifications (60,000-plus) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfill their potential.

Capgemini logo


Capgemini is a global leader in consulting, technology services and digital transformation. We partner with companies to transform and manage their businesses by unlocking the value of technology. We’re a Global Strategic Partner for Genesys and work together to deliver CX strategy, customer-centred transformation, cloud strategy, engineering, and contact centre operations. We use human-centered design thinking to drive the right business/technology outcomes with the Genesys Cloud™ platform. Capgemini and Genesys are helping evolve traditional contact centres into experience hubs by leveraging the power of Genesys Cloud, artificial intelligence (AI), data and frictionless customer journeys. Capgemini also brings deep industry knowledge across verticals to help drive value for our joint customers.

Cognizant logo 2022.svg


Cognizant engineers modern businesses. We help our clients modernise technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Customer service transformation is one of our core offerings and our partnership with Genesys has helped leading companies across the globe to re-engineer customer, agent and business journeys and modernise platforms. We offer end-to-end services including design, consulting, implementation and support across the Genesys product suite. Our partnership brings you strong cross-industry knowledge and drives your business disruptions through next-gen technologies such as AI, cloud and analytics.

Ibm logo 200px


IBM is one of the most experienced Genesys system integrators and implementation partners. IBM and Genesys work together to transform contact centres and deliver next-generation customer experiences that enable acceleration and modernise businesses. Together we bring unique and diverse end-to-end business and technology transformation leveraging cloud and AI to customer service. IBM has led many large, innovative client implementations on Genesys Cloud , and we’ve built in-house tools and business incubators specifically for Genesys to accelerate solution delivery and value realisation.

Infosys   logo

Infosys Limited

Infosys service offerings coupled with market-leading Genesys contact centre products gives enterprises the best of both product and services, delivering a best-in-class customer engagement platform tailored to your needs. While Genesys offers a state-of-the art customer interaction management platform, Infosys brings deep expertise in Genesys solutions and a strong contact centre CoE, leveraging industry-specific understanding to provide thought leadership. Infosys is a global leader in next-generation digital services and consulting, enabling clients in 45 countries to navigate their digital transformation.

Ntt company logo.svg


NTT and Genesys are frontrunners in the global customer experience arena, forging an exceptional alliance to create elevated customer journeys that seamlessly link end customers to your enterprise – regardless of where they’re located or which channels they prefer. This strategic framework enhances your capacity to foster customer loyalty, amplify sales growth, remain competitive and elevate employee efficiency — culminating in substantial cost reductions. Capitalising on our extensive CX expertise of collaborative ventures and with a shared portfolio of 330 clients, our partnership stands as a force in redefining the landscape of customer engagement.

Orange business logo svg

Orange Business

Elevate customer experiences with the Genesys and Orange Business partnership. As leaders in CX innovation, we unite to orchestrate seamless customer journeys from any location or channel. With a 20-year legacy, our Gold-level collaboration delivers tailored solutions, AI integration and disaster recovery. Explore the Unified Engagement Suite, which merges Orange expertise and Genesys prowess for enhanced CX, empowered employees and journey orchestration. Backed by 100-plus Genesys-certified experts and global telephony coverage, our transformative offering on Genesys Cloud optimises engagement for over 45 international clients. Redefine your customer engagement today.

Tata communications logo

Tata Communications

Tata Communications and Genesys enable enterprises to deliver a superior customer experience. The enhanced Tata Communications InstaCC™ platform in partnership with Genesys is equipped with tools that boost contact centre productivity such as workforce management solutions, call recording and knowledge-based integration of interactions. This platinum-grade partnership brings together the best of omnichannel, digital and AI capabilities that transform modern contact centres. With pre-integrated voice, connectivity and collaboration capabilities, customers benefit by experiencing a streamlined and simplified contact centre as a service deployment, industry and local compliance expertise, and increased agility through integrated managed and professional services.