Genesys named a Forrester Wave leader in Customer Journey Orchestration. Get the report

Forrester research report

The Forrester Wave™: Workforce Optimisation Platforms, Q4 2021

Empower employees with the Genesys Cloud CX platform, a contact centre solution recognised for bringing together key elements of WFO

Modern workforce engagement management (WEM) technology has moved beyond measuring simple operational objectives like service levels and productivity numbers.

Workforce optimisation (WFO) suites bring managers and employees together to provide training, growth and next-level customer service. And Genesys leads with a purpose-built suite that provides modern, artificial intelligence (AI) WFO capabilities for businesses of all sizes.

Get the full report to learn more about what a best-in-class WFO solution can do for you.


  • Essential capabilities for a modern WFO solution
  • Key trends driving the WFO landscape
  • What to look for in a WFO solution provider

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