Explore the interface, features and functionality of the Genesys Cloud platform. In this self-guided tour, you get to experience the call centre software through the eyes of your agents, supervisors and management.
To ensure the best experience, the Genesys Cloud tour is only available on desktop with your browser set to full width.
See how Genesys Cloud simplifies conversations across channels—giving your agents all the information they need in a tool they’ll love using.
Discover how real-time dashboards and up-to-the-second analytics provide the insights you need to lead your team and run your business.
Explore how easy DIY admin tools put you in control of your Genesys Cloud application. Configure settings, build flows, provision new hires, and more.
The Genesys Cloud (formally PureCloud) platform was built from the ground up as an omni-channel call centre.
Communicate with customers, collaborate internally, consolidate technologies and drive your business forward.
An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.
Genesys Cloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.
Interactive dashboards give you a consolidated view of customers, call centre agents and interactions—across all channels and locations. Reap the benefits of proactive contact centre analytics and insights.
Intuitive analytics native to the Genesys Cloud application empower you with insights—from high level summaries down to customised and detailed views. Leverage these tools to develop and make the most of each employee.
This tour is built to be hands-on! It only takes a few clicks to experience more of the Genesys Cloud application. Use the purple tour points to uncover more features, and be sure to use the navigation bar at the bottom to browse the supervisor and administrator functionalities.