See Genesys Cloud CX for yourself.

Explore the interface, features and functionality of the Genesys Cloud CX platform. In this self-guided tour, you get to experience the call centre software through the eyes of your agents, supervisors and management.

To ensure the best experience, the Genesys Cloud CX tour is only available on desktop with your browser set to full width.


Genesys Cloud CX makes every day easier in your contact centre

Agent calling

For agents

See how Genesys Cloud CX simplifies conversations across channels—giving your agents all the information they need in a tool they’ll love using.


For supervisors

Discover how real-time dashboards and up-to-the-second analytics provide the insights you need to lead your team and run your business.

Professional services

For administrators

Explore how easy DIY admin tools put you in control of your Genesys Cloud CX application. Configure settings, build flows, provision new hires, and more.

Call centre software that makes customer interactions better

The Genesys Cloud CX platform was built from the ground up as an omni-channel call centre.

  • Single interface for all customer interactions
  • Integrates with dozens of other customer-facing applications and does so simply and cleanly

Communicate with customers, collaborate internally, consolidate technologies and drive your business forward.

Get up and running fast
for long-term benefits

Interaction process automation

Easy to deploy, easy to use

An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.

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The power to grow

Genesys Cloud CX gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.

Intellectual property

Understand what’s happening

Interactive dashboards give you a consolidated view of customers, call centre agents and interactions—across all channels and locations. Reap the benefits of proactive contact centre analytics and insights.


Manage your people and systems

Intuitive analytics native to the Genesys Cloud CX application empower you with insights—from high level summaries down to customised and detailed views. Leverage these tools to develop and make the most of each employee.

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Explore for yourself

This tour is built to be hands-on! It only takes a few clicks to experience more of the Genesys Cloud CX application. Use the purple tour points to uncover more features, and be sure to use the navigation bar at the bottom to browse the supervisor and administrator functionalities.

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