KPN + Genesys

KPN is a leading telecom company in the Netherlands. By choosing Genesys as their all-in-one omnichannel solution, the telecom has been able to make strides towards their goals of personalization. Learn more about KPN’s journey with Genesys to deliver personalized customer and employee experiences in their virtual contact center.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.