As a trusted omnichannel commerce and lifestyle platform, Blibli believes that customer satisfaction begins with sincere, empathetic service enabled by technology. That’s why Blibli focuses its innovations on customer satisfaction and ensures all its customer care agents are equipped with the right knowledge and skills when communicating with its customers.
“Remarkable customer experience is very critical to our business,” said Lisa Widodo, the Co-Founder and Chief Operating Officer at Blibli. “We are obsessed with our customers, who trust us to fulfill their needs. A positive customer experience promotes loyalty, retains customers and encourages brand advocacy. Our vision is to incorporate high technology and high touch to create a seamless customer shopping experience.”