Start exploring Genesys today
Thank you for your interest
A Genesys representative will be in contact with you shortly.
Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 888-GENESYS
(436-3797)
International: +1 650 466-1100
Fax: +1 650 466-1260
1302 El Camino Real, Suite 300, Menlo Park CA, 94025
Careers
Join an inclusive team that believes in sincerity, fun and supporting each other while defining the future of customer experience.
Customer Support Portal
Submit new support tickets and track existing ones through a single, convenient site.
Genesys Knowledge Network
Use this all-in-one access point to find links to resources that improve your Genesys experience.
Thank you for requesting your demo
A Genesys representative will reach out to you shortly to get it scheduled.
Audika is making hearing care easier, transforming how it connects with customers using the Genesys Cloud™ platform and its AI-powered capabilities to streamline interactions and accelerate care. The organization has achieved a 20% increase in appointments booked per hour, a 67% reduction in after-call work and 92% customer satisfaction.
20% increase
in appointments booked per hour
67% reduction
in after-call work
12% increase
in customer satisfaction, to 92%
Fragmented multichannel engagement · High after-call work and agent workload · Scaling global operations while maintaining service quality
“People come to us with hearing concerns, and we’re here to help them have a better lifestyle. When they contact us, we want to ensure we’re providing an exceptional experience in every interaction.”
Ben Morris
Contact Center Manager, Audika
