Saving lives and envisioning a better future

As the world’s largest suicide prevention and crisis intervention organization for LGBTQ+ young people, The Trevor Project provides 24/7 crisis support services via phone, SMS and chat. With more than 1.8 million LGBTQ+ young people considering suicide each year in the US alone, its goal is to end suicide among this demographic and help them envision a better future. To better serve this vulnerable population and more efficiently support its counselors and volunteers, The Trevor Project implemented the AI-powered Genesys Cloud™ platform. Now, staff can focus on having quality conversations rather than worrying about technology.

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80% reduction

in need for in-house development

Two hours saved per day

per supervisor with AI-powered WEM

500,000 calls, chats and texts

per year


crisis support services

Ability to triage

more critical conversations

New technology is allowing us to be even more efficient and effective at our services. And thats what Im very excited about.

— Peggy Rajski (she/her), Co-Founder and Interim CEO, The Trevor Project

Our role in technology really is to enable the best conversations between counselors and the young people that reach out to us. It really is to reduce that friction, to allow counselors to truly focus on the conversation instead of the technology itself.

— Tom Dunham (he/him), SVP Technology and Product Management, The Trevor Project

At a glance

Industry: Nonprofit

Location: US

Contact center: 100 counselors and 3,000 volunteers