Treating all customers equally
Present in 90 countries with 38,000 employees, Legrand is a worldwide manufacturing group with a 150-year heritage. It offers high added-value products, systems and services to energy professionals as well as end users. The company owns a comprehensive portfolio for tertiary, residential and industrial buildings that’s split into four main product categories: electrical infrastructure, digital infrastructure, user interfaces and connected building.
Legrand continues to develop its strategy driven by product and technological innovations, such the internet of things and technologies that measurably lower the energy consumption of buildings and housing structures. Its catalog features 300,000 product references in more than 90 product families.
A second lever for growth focuses on customer relationship innovation through improvements in data management and analytics. The company’s contact centers underpin success here — smoothing the sales process while supporting different business-to-business and business-to-consumer buying journeys.
“We’ve always been committed to providing partners with excellent attention, whether the end customer is an individual buying a power socket in a supermarket, or a professional working on a large-scale renovation or construction project for a multinational,” said David Gonzalez, Customer Relations Center Manager at Legrand France.