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The largest bank in Dubai, Emirates NBD wants to provide the best possible customer experience — using context and history for personalized, streamlined and empathetic interactions on any interaction channel a customer prefers. With the AI capabilities in the Genesys Cloud™ platform, the bank expects to achieve that goal.
“With Genesys, we now have a platform where we can leverage AI.”
Ali Rey
Group Head of Technology Platforms, Emirates NBD
