Xperience: Highlights from CX+AI Event of 2026
Highlights from CX+AI Event of 2026
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ValCredit improves customer relations with 59% fewer resources

ValCredit was struggling to meet its customers’ needs with a disconnected mix of technology platforms for about half a dozen digital service channels. After a two-month Genesys Cloud CX® implementation, the company was able to manage all its customer interactions on a single platform — providing a better service with fewer agents, enjoying real-time monitoring and positioning the business for expansion.