The vision to provide a consistent customer experience
Xerox, a workplace technology leader, has expanded into software and services and other new technologies to redefine the work experience for customers. Its scientists and engineers are building on a rich heritage of innovation to introduce disruptive digital transformation technologies, including augmented reality, robotic process automation, additive manufacturing, cleantech and the internet of things.
Until this year, Xerox used non-standardized global contact centers. “We interacted differently depending on what country the customer’s from, what products they’ve bought and how they’ve purchased them,” said Jason Ferguson, VP Digital Experience at Xerox. “So, we had lots of different systems, processes and teams trying to support the customer in an unintegrated way.”