Pioneering integration for seamless IT solutions
Unisys is committed to fostering innovation and facilitating breakthroughs for organizations worldwide. As a prominent global service provider, the company’s IT solutions are mindfully crafted to seamlessly integrate not only with its internal delivery infrastructure, but also with a multitude of distinct client systems operating within separate networks and security domains.
At the core of its contact center operations lies a 24/7 help desk that upholds stringent, penalty-bearing availability targets. Unisys excels in managing service requests and delivering critical frontline technical services, ensuring that downtime or outages are simply non-negotiable.
Enabling excellence through customer-centric innovation
Unisys agents are the backbone of the company’s remarkable track record, efficiently managing millions of contacts annually. Their dedication has not only earned Unisys numerous accolades and awards for exceptional service and support, but also fostered enduring client relationships marked by consistently high levels of customer satisfaction.
The secret to this continuous success for Unisys lies in its unwavering commitment to setting new benchmarks for both customer and employee experiences. As part of its focus on delivering exceptional service and seamless customer journeys, Unisys recently made a strategic decision to upgrade its Contact Center as a Service (CCaaS) solution.