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Northumbrian Water

Leading UK utility provider transforms customer experience

Northumbrian Water is a leading UK utility, providing water services for both residential and business customers. As customers’ demands have changed, so Northumbrian Water have needed to listen and change the way they interact with their customers. As customers want to communicate over multiple channels so NWG are changing their models to accommodate this, which has resulted in a huge CX Transformation project being undertaken.

Product

Genesys Cloud CX™

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.