Sohin uses empathy and AI to help patients navigate healthcare challenges

Healthcare concierge services provider Sohin helps patients with complex and rare illnesses navigate the coordination of their comprehensive needs during one of the most challenging times in their lives. Sohin implemented the Genesys Cloud™ platform to ensure high-quality interactions and eliminate friction points, as well as to leverage AI to help agents and supervisors optimize their time — enabling the company to serve more people with greater empathy and efficiency.