SDMI boosts online bookings by 7% with Genesys Cloud virtual assistant
A top business priority for Steinberg Diagnostic Medical Imaging is to provide exceptional patient experiences. Implementing the Genesys Cloud™ platform has been integral to meeting that goal. SDMI is now able to provide 24/7 self-service through its virtual assistant, which led to a surge in online scheduling. SDMI has also seen a 40% reduction in forecasting workload, 25% decrease in manual scheduling and an 18% reduction in wrap-up time.
