Stefanini streamlines operations to deliver faster, smarter customer outcomes at scale

As a partner of both Genesys and ServiceNow, Stefanini is working with Unified Experience capabilities to support a more streamlined and cohesive contact center environment. As part of its broader cloud transformation journey, Stefanini is focused on reducing infrastructure complexity and cost, while enabling greater agility, faster innovation, and access to advanced AI capabilities through its AI-first approach. The “single pane of glass” concept helps provide improved visibility, enhance the agent experience, and support more data-driven customer outcomes over time.