Founded on service and technology
Banco Bolivariano, based in Guayaquil, Ecuador, is one of that country’s leading financial institutions. For 41 years, its focus has been meeting the demands of its customers, which means implementing the best practices of its market and industry.
Its contact center has played a key role in this customer-centric strategy for more than 20 years. Banco Bolivariano adopted its first Genesys solution in 2006, when the challenge was integrating disparate solutions into a single platform.
The innovation continued in 2013 when the bank worked with Genesys and its partner Hightelecom to migrate from TDM to SIP.