Elevating customer experience in food delivery

Robinhood, a leading food delivery app in Thailand, experienced rapid growth during the COVID-19 pandemic. Migrating from its legacy on-premises system to the Genesys Cloud™ platform enabled the company to modernize its contact center and keep up with the pace of customer service. Since implementing Genesys Cloud, Robinhood has been able to offer a wider range of service channels to its customers and give employees the flexibility to work remotely. It has also reduced handle times and abandonment rates while saving on maintenance and hardware costs.

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Wider range

of service channels for customers

Remote working

for employees enabled


handle times


abandonment rate

The Genesys Cloud platform is easy to use and has the features and functionality that meet all contact center needs. This reduces the duration of each call to support and customer service.

— Preeyapat Rujum, Head of Customer Fulfillment, Purple Ventures Limited

At a glance

Customer: Robinhood

Industry: Food delivery

Location: Thailand


  • Inflexible on-premises technology
  • Lack of customer service channels