Schwäbisch Media, headquartered in Ravensburg and known as “the media house in southern Germany,” specializes in digital, print, TV, radio and logistics. Its merger with Nordkurier Mediengruppe, based in Neubrandenburg, led to the creation of “SV Gruppe,” which resulted in further products and business diversification. SV Gruppe recognized that times were changing and that print would no longer be a main revenue driver. This is one reason why it developed an innovative strategy and created corresponding new business areas that are clearly showing signs of success.
New operations require a modern contact center
Thanks to its newspaper subscription business, the media group is close to its customers and has decades of experience in logistics. Its subsidiaries südmail, and the letter and parcel service provided by Nordkurier, have grown to become one of the most important private delivery services in northern and southern Germany. They offer a broad portfolio of services ranging from classic letter and parcel delivery to individual and nationwide logistics solutions, as well as digital shipping solutions.
“We quickly hit our limits with our existing customer service solution in this area of logistics,” said Manuela Lüdke, Managing Director of the subsidiary SV Dialog GmbH & Co. KG, who heads up B2C customer service for the entire group.