Making life better
One of America’s largest direct brokerages, eFinancial, helps customers get the right life insurance easier, faster and more affordably. Service is delivered from three contact centers in Bellevue, Washington; Chicago; and a new site in Tempe, Arizona. Together, they handle around 50,000 contacts a week via inbound, outbound, email and text.
What really sets the company apart is the way it brings the best of technology and personal touches to the life insurance experience.
A lifelong Genesys on-premises customer, eFinancial decided to go to the cloud. “We needed to scale up the business and wanted a system that would move around with us, giving people the option to work securely from home,” said Paul Bourdeaux, Chief Information Officer of at Vericity (Fidelity Life Association and eFinancial). “We also wanted to make resources stretch through greater automation and a model where hardware and software updates were managed for us.”