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Ebook

Genesys Multicloud CX and Microsoft Azure

How the cloud is changing the way global brands engage with customers

This enterprise buyer’s guide to omnichannel cloud contact center includes:

  • The top barriers to cloud-based, omnichannel customer service and how to overcome them
  • Methods to quickly add digital channels, or scale to unforeseen opportunities to create greater competitive advantage
  • A proven, four-step process to take you from wherever your customer contact system is now to a modern, data-driven program that continually uses data and insights from current customers to drive constant improvement
  • The three phases of migrating your customer data to the cloud