Retailer playbook for improving CX with an AI-driven solution

Discover how to improve experiences and achieve greater efficiencies

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Customer expectations are rising in every industry — retail is no exception. And labor shortages, rising costs and inventory challenges are putting extra pressure on retailers’ profits.

Get this playbook to learn how you can use digital solutions and artificial intelligence (AI)-powered capabilities to deliver better customer experiences and add to your bottom line. You’ll learn how:

Advanced self-service solutions give customers the real-time answers they’re looking for
AI helps agents work more efficiently and resolve customers’ issues faster
Digital and human is the winning combination for CX and business success

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.