This year will be pivotal for customer experience (CX). With customer and employee expectations rising faster than the current rate of innovation, Genesys partnered with thought leaders across the industry to identify six leading trends for building long-term relevance and resiliency in 2023 and beyond.
Watch the 30-minute webinar or explore the trends below.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Lori Bocklund,
Natalie Petouhoff, Ph.D.,
Dr. Phoebe Asquith,
David Wasserman,
Rebecca Wetteman,
Steve Offsey,
