CX Green Room

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Welcome to the CX Green Room, where we sit down for candid conversations with industry visionaries about their successful customer and employee experience strategies and the technologies supporting them, as well as industry trends they’re tracking — or leading.

Watch the latest show today to get a behind-the-scenes perspective that only these industry insiders can provide.

View these shows and more:

The power of change management in Members 1st Credit Union migration to the cloud
AI ethics and the evolution of customer experience
Building a culture employees love: Workforce engagement at O2E Brands
Journey analytics: The tool behind Canadian Red Cross donor loyalty
How The Hotline uses AI to deliver more empathetic experiences
Lighthouse Works path to a truly inclusive contact center

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.