CX Green Room

Welcome to the CX Green Room, where we sit down for candid conversations with industry visionaries about their successful customer and employee experience strategies and the technologies supporting them, as well as industry trends they’re tracking — or leading.

Watch the latest show today to get a behind-the-scenes perspective that only these industry insiders can provide.

View these shows and more:

  • The power of change management in Members 1st Credit Union migration to the cloud
  • AI ethics and the evolution of customer experience
  • Building a culture employees love: Workforce engagement at O2E Brands
  • Journey analytics: The tool behind Canadian Red Cross donor loyalty
  • How The Hotline uses AI to deliver more empathetic experiences
  • Lighthouse Works path to a truly inclusive contact center